Vivian Vu Email & Phone Number

San Diego, California, United States

San Diego, California, United States

- Coordinated and executed administrative processes to ensure the overall efficiency of Centerplate's business operations- Assisted clients with pre-planning and on-site logistics- Headed small bookings (up to 8,000 attendees)- Supported Catering Sales Managers with budgeting and planning large shows (135k+ attendees); such as the San Diego Comic Con, Twitch Con, etc.

- Communicated with guests pre-arrival to note arrival times, special occasions, and other room details- Coordinated with various departments to go above guests' expectations prior to their arrival- Collaborated closely with Valet, Front Desk and Housekeeping to ensure and anticipate our guests’ needs- Managed a 396-room inventory and assigned room blocking for VIP’s and Marriott Bonvoy Members

Anaheim, California

• Provide exceptional guest service for all ages • Knowledge of attractions: World Famous Jungle Cruise, The Enchanted Tiki Room & Indiana Jones • Received multiple 4 Keys cards; a permanent recognition given to a cast member for displaying Disney’s 4 shared codes of conduct; Safety, Courtesy, Show and Efficiency.

Costa Mesa, California, United States

• Attended client meetings and site inspections with the head Event Planner, Rena• Composed proposals and contract agreements with vendors and clients• Assisted with day-to-day administrative office tasks (i.e. phone calls, emails, schedule coordination, research, data entry, etc.)

Claremont, California

• Organize facilities and details such as decor, catering, entertainment, location, invitee list, special guests, equipment, promotional material etc.• Conduct market research and gather information for community events planned (i.e. college workshops, galas, blood drives, etc.)• Coordinated with marketing and PR departments to promote and publicize events• Conduct pre- and post – event evaluations • Propose new ideas to improve provided services and event quality

Pomona, California

• Utilize ticketing system to track and communicate end-user requests• Handle telephone calls, e-mails, and walk-in clients; elicit and document details of the end-users’ requests, concerns, issues, or problems; resolve or escalate requests as appropriate.• Provide technical support for classroom/lab equipment and software before, during, or after class sessions, depending on the preference of the instructor

Anaheim, California

• Created fresh ice cream using liquid nitrogen in front of customers • Provided excellent customer service• Became an assistant shift leader with duties such as scheduling and managing the storefront

Pomona, California

• Managed multiple groups of international Chinese students when planning daily schedules and activities • Supervised international students when at outings to popular tourist attractions such as Disneyland and Universal Studios