Vivienne Zhang Email and Phone Number

Attended regular meetings and group meetings of the company, accurately recorded the contents of meetings and conveyed to relevant personnel.Responsible for the coordination and management of external rental units of the hotel.Cooperated with marketing communication department to coordinate general manager on external public relations affairs.Responsible for arranging meetings and ENTs for external guests and owner's company.Responsible for the business with the owner company.Managed key OTA guest comments through analyzing data, identifying problems, offering action plans, and monitoring results.Assisted team in Marriott Brand Standard Audit.Managed the OTA Strategy in collaboration with Revenue Management through monthly market leader reviews, media investments and hotel positioning alignment.

Daily analyze the price disparity of Marriott KA frontstores.Daily maintenance hotel EBK platform.Double eleven competitor product analysis.Assist BD department to brainstorm Hainan Double Eleven packages.Analyze 2020 Double Eleven of Marriott's products comparative advantages and make slight changes accordingly.

Completed 2-week cross-training in operation department including Front Office, Concierge, Customer Service Center, Housekeeping and etc.Completed 3-month cross-training in Food and Beverage Department including All Day Dining, Lobby Bar, China Spice, The Grill & Bar, In Room Dining and banquet service.Played a key role in the Starwood and Marriott Integration Project, supporting the Reservation Department in processing customer databases.Worked with Marriott International Group Integration team to organize the filming project for the Integration.Served as a weekly lobby ambassador, improving the quality of customer service.Proposed and edited official WeChat articles, averaging four articles per week.Participated in employee’s dormitory renovation project, meet with suppliers, collected employee’s voice, recorded and followed up construction process.Arranged hotel visit for other property owners.Attended regular meetings and group meetings of the company, accurately recorded the contents of meetings and conveyed them to relevant personnel.

Assisted general manager in handling personal affairs, such as travel booking and reimbursement, arranging meetings, and translation, etc.Attended regular meetings and group meetings of the company, accurately recorded the contents of meetings and conveyed them to relevant personnel.Assisted general manager in preparing reports, letters, and memorandums.Assisted general manager in editing guest information to improve the quality of customer service. Checked the hotel’s public mailbox and sent information to relevant departments. Reply guest comments on Medallia.Assisted director of sales and marketing in conducting hotel brand audit and five-star rating, and then input the results into the system.Conducted several hotel events including, Sheraton talent show, staff annual party, Team building and etc.