Viviane Lima Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Reward Gateway helps more than 4500 of the world's leading companies to attract, retain and engage their best people with an employee engagement platform that brings employee benefits, discounts and perks, reward and.
• Manage a portfolio of corporate-level clients, building strong relationships and understanding their business needs and goals.
• Collaborate with clients to develop and execute customised success plans, ensuring they achieve their desired outcomes and maximise product adoption and value of the Reward Gateway products.
• Identify opportunities for upselling and cross-selling additional products or services that align with client needs and objectives.
• Monitor and analyse engagement data and conduct regular check-ins and business reviews to assess client progress, address any challenges, and identify opportunities for expansion.

Melbourne, Victoria, Australia

• Deliveroo works with approximately 176,000 best-loved restaurants and grocery partners, as well as around 150,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London.
• Managed a portfolio of key restaurant partners, building strong relationships and driving strong growth in their Deliveroo sales.
• Tracked operational and sales metrics at a zone and regional level and developed detailed reports for management.
• Developed and presented strategic plans to Deliveroo’s Australia headquarters to increase regional growth and remove inefficiencies.
• Coordinated and executed promotions and national marketing campaigns.
• Identified opportunities to sell additional solutions to my restaurants, such as paid advertising, marketing and in-app promotions.

Melbourne, Australia

• Key Responsibilities:
• Managed the portfolio of small-medium business restaurants, building strong relationships with business owners.
• Dealt with queries and issues including invoices, payments, marketing, new partnerships, churn, change of ownership and commission negotiation.
• Collaborated closely with restaurant partners to boost their sales and enhance operational efficiency.
• Negotiated, evaluated and signed new restaurants and virtual brands.
• Effectively managed churn rates by proactively addressing and resolving issues, acting as a liaison between various departments to enhance the overall customer experience.

Central And South America

• Open Travel Exchange (OTE) is a global distribution system (GDS) for independently owned, budget accommodation. Key Responsibilities:
• Coordinated the setup of the business in Brazil and Central America.
• Presented and negotiated with business owners the benefits of using the Open Travel Exchange platform. Subsequently, I took charge of nurturing and managing these relationships, driving product adoption and preventing.
• Trained hostels, hotels, tour operators and users on how to issue and receive bookings using the platform.
• Created and managed the business’ social media profiles.
• Managed B2B and B2C relationships, handling complaints and enquiries.

Rio De Janeiro Area, Brazil

• TIM is the fastest-growing mobile telephony company in Brazil. It has more than 13,000 employees across the country who deliver innovative and quality mobile, landline and broadband internet services.Key.
• Managed the commercial relationships between TIM and its suppliers (Samsung, Motorola, LG, Huawei, Blackberry, Alcatel).
• Coordinated the portfolio's applications, games and TIM projects for mobile devices.
• Managed the entire creation process of TIM's music download app, TIM Music.

Rio De Janeiro Area, Brazil

• iDtv is a communications agency that specializes in creating videos, animations, and Corporate TV channels.Key Responsibilities:
• Managed corporate TV channel expansion projects within companies and universities in Brazil and Latin America.
• Created local and international journalistic content to be shown on the digital TV of Schlumberger and Seadrill (Navigation, Oil and Gas Industry).
• Provided logistical support for video recording and footage research.

Rio De Janeiro Area, Brazil

• Bravo Media is a creative web design agency that creates professional and user-friendly websites.Key Responsibilities:
• Managed accounts in various industries, including healthcare, food, manufacturing and logistics.
• Identified new business opportunities and prospected for new clients.
• Prepared briefings and managed workflow.
• Prepared and presented proposals, project scopes and sitemaps.

Rio De Janeiro Area, Brazil

• Panzer is a multimedia production company specialising in web and 3D animation videos.Key Responsibilities:
• Managed accounts across mining, cosmetics, healthcare, food manufacturing, and logistics industries.
• Prepared briefings and managed internal workflow.
• Sought out potential clients.
• Maintained and updated web content using CMS.
• Managed all aspects of production for the local magazine CADEG: organised the agenda, conducted interviews, developed content, contacted potential advertisers, managed financials, and assisted with graphic production.

Master'S Degree, Marketing And Digital Design

Bachelor'S Degree, Communications - Advertising

Advanced Diploma In Business

Diploma In Project Management

High School