Vivek Jain

Vivek Jain Email and Phone Number

Senior Manager of Product Management | Agile Operations, Business Excellence @ American Express
new york, new york, united states
Vivek Jain's Location
Delhi, India, India
Vivek Jain's Contact Details

Vivek Jain personal email

About Vivek Jain

Product Management, Knowledge Engineering, Business systems management, a Tester and a Teacher.

Vivek Jain's Current Company Details
American Express

American Express

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Senior Manager of Product Management | Agile Operations, Business Excellence
new york, new york, united states
Employees:
69113
Vivek Jain Work Experience Details
  • American Express
    Senior Manager Of Product Management
    American Express Jul 2019 - Present
    New Delhi Area, India
    Proficient in running successful Agile method-oriented operations and taking initiatives for business excellence, Product management & Inspiring Team culture of How Wining Looks like…
  • American Express
    Product Owner
    American Express Aug 2016 - Jun 2019
    India
    New site Enablement for Credit and Fraud Business Partners @ BGC Manila Philippines. Application level support to CRM tools including Interactive, Web-based, GUI, Mainframes, COTS products, Banking/Loans servicing. Blending/Omni channel contact center solutioning. Thick/Thin client product development personas. Vendor Management – Upskilling, Delegation, Driving performance.
  • American Express
    Team Leader Business Systems Analysts
    American Express Nov 2014 - Sep 2016
    New Delhi Area, India
    Project management & Business Analyst role majorly involved in Test Design techniques for End user experience. Involved in Risk analysis & its mitigation approaches. Improving Test Effectiveness & efficiency of a Tester involved as end user & customer. Co-ordinate among independent testing & E2E teams.
  • American Express
    Lead Business Systems Analyst
    American Express Jan 2011 - Oct 2014
    Gurugram, Haryana, India
    Systems Assurance and User Acceptance Testing. Experienced in testing various GUI, Mainframes, API, Help centers, Dialer/Outbound i.e. Products at the contact center level. Basel, Credit, Fraud, Customer servicing, Travel Life style, Merchant servicing and various customer & colleague journeys.
  • American Express
    Senior Credit Analyst
    American Express Aug 2007 - Dec 2010
    Gurugram, Haryana, India
    Forecasting & Reducing potential losses for the company. Bust outs, fraud Rings, Money laundering & cases that can be defined under various RISK scanners
  • Hcl Technologies
    Senior Advisor
    Hcl Technologies Feb 2006 - Jul 2007
    India
    Client servicing support for British Telecommunications. Front end ambassador role to customer base. A corporate beginning of my career. Played responsibilities to resolve Disputes & assign technical troubleshooting to SME. In a quick session evolved as a Escalation point for various team members who struggle to bring smile to customers journey.
  • Career Point
    Centre Head
    Career Point Apr 2004 - Mar 2005
    Established new Franchise & liaison between Teaching staff, Parents & students counselling & management. Managerial role.
  • Mps School
    Lecturer
    Mps School Jul 2000 - May 2003
    Teaching elementary education to primary classes through creative and innovative methods.

Vivek Jain Skills

Credit Risk Credit Credit Analysis Portfolio Management Financial Risk Credit Cards Risk Management Relationship Management Financial Services Investment Banking Business Analysis Analysis Business Requirements Requirements Gathering Aml Analytics Process Improvement User Acceptance Testing Sdlc Business Process Improvement Vendor Management Payment Systems Gap Analysis Electronic Payments Re Engineering Use Case Analysis Project Delivery Operational Risk Management Team Management Project Management Requirements Analysis Crm Change Management Software Development Life Cycle Software Project Management Customer Relationship Management Co Author

Vivek Jain Education Details

Frequently Asked Questions about Vivek Jain

What company does Vivek Jain work for?

Vivek Jain works for American Express

What is Vivek Jain's role at the current company?

Vivek Jain's current role is Senior Manager of Product Management | Agile Operations, Business Excellence.

What is Vivek Jain's email address?

Vivek Jain's email address is vj****@****ahoo.in

What schools did Vivek Jain attend?

Vivek Jain attended Narsee Monjee Institute Of Management Studies (Nmims) Navi Mumbai, Dr H S Gour University Sagar, Icps, Sjc Saugor, Safe Scaled Agile, Indira Gandhi National Open University (Ignou), Institute Of Product Leadership, Institute Of Product Leadership.

What are some of Vivek Jain's interests?

Vivek Jain has interest in Civil Rights And Social Action, Education, Science And Technology, Animal Welfare, Arts And Culture.

What skills is Vivek Jain known for?

Vivek Jain has skills like Credit Risk, Credit, Credit Analysis, Portfolio Management, Financial Risk, Credit Cards, Risk Management, Relationship Management, Financial Services, Investment Banking, Business Analysis, Analysis.

Who are Vivek Jain's colleagues?

Vivek Jain's colleagues are Christian Stefani, Alberto Ortega Cortes, Abhishek Goyal, Sharika V, Joni Mcelheny, 유정영, Victoria Lorena Velasco Rodríguez.

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