Viviana Jacques Email & Phone Number

Phoenix, Arizona, United States

Nation Wide

I am Empowering Woman!

United States

• Maintained and prepared all potential and current solar clients’ files, which included a custom proposal for the solar panels for their home.
• Assisted in helping clients get a quote and approved for financing when requested.
• Communicated with clients on the solar project, explained the process of city permits, the arrival of material, installation period, and appointments with electric company (APS or SRP) for approvals.
• Emailed and spoke to clients on what to expect on the day the material arrives at their home, and period of actual installation, and actual start day of solar power.
• Assisted in providing information on how to use the solar inverter and how it worked with electric company peak hours.
• Coordinated with staff, CEO, and installer to custom the layout of the solar panels and the quantity.

Phoenix, Arizona

• Assist Dean of Student Affairs and other managers in creating, reviewing, and verifying Official Function Forms, creating requisitions for purchase orders in the Financial System (FMS).
• Collect data, review records and invoices in addition to other assignments with the procedures and guidelines of the Maricopa Community College District.
• Attend meetings for the Division of Student Affairs to coordinate event setup, greet visitors, take minutes, and assist with clean up after events.
• Conduct phone calls and send emails to coordinate early alert outreach to students using Student Information System (SIS) to obtain student contact information.
• Determine timeframes for supervisors and staff calendars to schedule and setup meetings such as Guided Pathways, Student Conduct, and manager meetings.
• Coordinated four different events for the Bridging Success Foster Alumni Program; two were designed to benefit students’ needs and the other two were workshops to grow the number of Foster Advocates and Coaches on the.

Phoenix, Arizona

*Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth. *Conduct interviews of family members, friends of family and/or sponsor to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter..

Phoenix, Arizona Area

• Developed and directed overall technical support of all products for customer service function. Developed and implemented policies for the resolution of service related inquiries. Provided a variety of customer service.
• Ensured timely and accurate information was provided to customers in a professional manner. Responded to inquires through phone, mail email and/or face to face contact with customers.
• Promoted and sold the company's products and services. Provided operational management and support at call center to ensure efficient and timely resolution of technical support issues.
• Analyzed and made recommendations based on call volume trends and other factors for forecasting future customer service needs including staffing and call capacity.
• Resolved service related issues related to Cox products including but not limited to, analog video, digital video, DVRs, HD, Cox High Speed Internet and Cox Digital Telephone by directing customers through a series of.
• Educated customers on customer owned equipment such as PC, TVs, VCRs, etc. Educated customers on use of browser, use of email, changing passwords and other member services features.

Arizona

All Of Arizona

Bachelor Of Science (Bs), Criminal Justice And Criminology

High School Diploma

Activities and Societies: Basketball, Volleyball, National Honors Society, Key Club, Students Against Destructive Decisions S.A.D.D.