Viviana Jacques Email & Phone Number

Phoenix, Arizona, United States

Nation Wide

I am Empowering Woman!

United States

•Maintained and prepared all potential and current solar clients’ files, which included a custom proposal for the solar panels for their home. •Assisted in helping clients get a quote and approved for financing when requested.•Communicated with clients on the solar project, explained the process of city permits, the arrival of material, installation period, and appointments with electric company (APS or SRP) for approvals.•Emailed and spoke to clients on what to expect on the day the material arrives at their home, and period of actual installation, and actual start day of solar power.•Assisted in providing information on how to use the solar inverter and how it worked with electric company peak hours.•Coordinated with staff, CEO, and installer to custom the layout of the solar panels and the quantity.•Helped coordinate, organize, and decorate for clients quarterly meet and greet. Engaged with the clients on why they choose to go solar and surveyed their opinion on the service. • Developed a weekly itinerary for CEO, included drive time and amount of buffer time in between meetings•Received feedback after each meeting the CEO had with clients, and noted clients account based on any incentives discussed, and/or changes done to kilowatts based on future add-on to the home.

Phoenix, Arizona

●Assist Dean of Student Affairs and other managers in creating, reviewing, and verifying Official Function Forms, creating requisitions for purchase orders in the Financial System (FMS).●Collect data, review records and invoices in addition to other assignments with the procedures and guidelines of the Maricopa Community College District.●Attend meetings for the Division of Student Affairs to coordinate event setup, greet visitors, take minutes, and assist with clean up after events.●Conduct phone calls and send emails to coordinate early alert outreach to students using Student Information System (SIS) to obtain student contact information.●Determine timeframes for supervisors and staff calendars to schedule and setup meetings such as Guided Pathways, Student Conduct, and manager meetings. ●Coordinated four different events for the Bridging Success Foster Alumni Program; two were designed to benefit students’ needs and the other two were workshops to grow the number of Foster Advocates and Coaches on the PVCC campus. ●Assisted with Enrollment Express Day serving over 180 students by helping with registration/sign-up.●Served as a translator to perspective to students and parents regarding program status and resources within student affairs office.●Assisted with the planning, organizing, and scheduling of The STEM Career Panel Event and the Applied Math and Cyber Security Event for the STEM Field of Interest. Created Official Function Forms and requisitions to pay for expenses.●Monitor the work of student workers in Disability Resource Services (DRS).●Provide updates in DRS Connect Program, it is a database used by all Maricopa Colleges. The DRS Connect helps students coming from other Maricopa Colleges to receive their accommodations for the classes they enroll in at PVCC●Train inexperienced staff and faculty on procedures on the DRS Connect Program.

Phoenix, Arizona

*Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth. *Conduct interviews of family members, friends of family and/or sponsor to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter. *Determine options available for youth within 48-72 hours and proceeds with the required documentation to reunify youth with family in home country or in the Unites States as deemed applicable.*Coordinate with local pro bono attorneys for the timely provision of the “Know Your Rights” presentation to youth an ensure youth signs the acknowledgement and received a copy of the Legal Service Provider list and notice of Juvenile Aliens in Federal Facilities Funded by DHS or HHS. *Ensure the timely completion of (assessments) Initial Intake, Emergency *Placement, and PreliminaryService Plans in accordance with SWK, State, and Federal requirements. Additional assessments may be required depending on the location of the program and state licensing requirements. Forms are subject to change at any time.*Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes (efforts) as required by SWK, State and Federal contracts. *Submit completed reunification packet with appropriate referral made by Case Manager for timely release of youth to designated ORR representative.*Provide weekly face to face updates to youth and telephonic updates to family members/sponsor with documentation on ETO. *Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor.*Attend Case Staffing with funding source representatives.*Maintain physical and web-based client files.

Phoenix, Arizona Area

•Developed and directed overall technical support of all products for customer service function. Developed and implemented policies for the resolution of service related inquiries. Provided a variety of customer service support duties to customers.•Ensured timely and accurate information was provided to customers in a professional manner. Responded to inquires through phone, mail email and/or face to face contact with customers.•Promoted and sold the company's products and services. Provided operational management and support at call center to ensure efficient and timely resolution of technical support issues.•Analyzed and made recommendations based on call volume trends and other factors for forecasting future customer service needs including staffing and call capacity.•Resolved service related issues related to Cox products including but not limited to, analog video, digital video, DVRs, HD, Cox High Speed Internet and Cox Digital Telephone by directing customers through a series of troubleshooting steps.•Educated customers on customer owned equipment such as PC, TVs, VCRs, etc. Educated customers on use of browser, use of email, changing passwords and other member services features.•Assisted customers with reinstalling software, modem issues, TCP/IP settings and other functions by performing detailed troubleshooting and walk through steps.•Effectively used troubleshooting tools such as EdgeHealth, and large customer database.•Resolved problems on the first call with a minimum of transfers, truck rolls or Test Desk tickets by consistently improving personal technical knowledge and understanding.•When necessary, scheduled a service visit at the customer's convenience.•Transitionally sold/presented additional Cox products to the customer.•Resolved questions/concerns effectively and efficiently thought the use of active listening and personalizing techniques based on the customer’s needs.

Arizona

All Of Arizona

Bachelor Of Science (Bs), Criminal Justice And Criminology

High School Diploma

Activities and Societies: Basketball, Volleyball, National Honors Society, Key Club, Students Against Destructive Decisions S.A.D.D.