Documents the technical and business flow, API specifications and solutions.API design, Postman, Sequence diagram, Business Architecture.

Business Analyst, Process Improvement, Project & Service Delivery/ Management.Requirement gathering.Agile, Scrum, PI Planning, Standup Meetings, etc..

ICT/Telecom, SD_WAN, Network, Infrastructure & Cloud Working experience in AGILE and Waterfall Mode.Requirement Gathering, User Stories, Epics and Feature enhancement.Interact/work with Product Owners/Marketing Managers to gather requirement related products, services and finance requirements.Aligned business requirement with regulatory requirement and organization road map and strategy.Focuses on articulating and defining user stories and acceptance criteria identified in consultation with other core & extended team members, & key stakeholders.Supports the product Owner in articulating user stories and acceptance criteria to enable the development team to produce the solution. Provides quality review/feedback of project artifacts where applicable.Interface between IT technical teams and marketing . Provide clarifications as and when required.Ensures that stakeholders have visibility of product development and provide feedback to the project team.

Collecting commercial requirements from all business stakeholders including product owner, Marketing, Finance, Sales and Customer Care teams.Documenting User Stories, Functional /Acceptance criteria and Managing Backlogs by attending TRAIGE meetings.Preliminary requirement feasibility to check compliance in accordance with available technical capabilities within organization.Transforming high level commercial concept into Functional Requirement Specifications.Presenting requirements to technical transformation teams using agile process. Point of contact between marketing, product owner and technical team to provide all the clarifications and to gather requirements.Manage the project initiation process by working collaboratively with key stakeholders to complete initiation phase, to start deliverable for assigned projects.Approved compliancy matrix from IT and negotiate with IT and product owner in some cases.Worked closely with business units on building long term strategies for loyalty platform enhancement and retention solutions.Launched products for various customer segments. [B2B and B2C]Delivered Revenue booster projects in Mobily like Prepaid Stack and SSCM.Ensuring refined functional specification provides basis for in-house IT development and external Vendors.Ensuring the end to end implementations is aligned with the business needs and requirements by cross verifying the high-level design with respect to the requirement needs. In case of addition in requirement, update provided in a timely manner to all stakeholders.Good understanding of activation and provisioning systems.Experience in ensuring that base-lined requirements are managed throughout the life of the project. This includes the management of requirements between projects.Performed UAT with technical teams before GO LIVE.

Have a wide exposure to international projects as System/Business analyst, Integration related projects, Customer Workshops and Functional Specifications. Experience in collecting, understanding business requirement.Experience in interacting with the multiple teams to ensure that the requirements are clear including Vendors.Interface between Technical marketing and IT team.Provide clarification to IT technical teams as and when required.Experience in reviewing design and testing deliverables to ensure that the proposed solution will meet the specified requirements and fulfill the identified business needs and objectives.Ensure customer’s architecture related processes and standards are followed and adhered.Perform end to end User Acceptance test with business team.

• Implementation & Configuration of Voice portal, CRBT and Voicemail system at Client Place. • User Acceptance Test planning and scheduling.• Establishing acceptance criteria across all the business units. • User Acceptance Test Execution for New Services and Add-on.• Co-coordinating with the client for user testing and launching of services/application.

• Installation & UAT of Voice Mail system, Call logger System and IVRS (Interactive Voice Response System) and UMS services.• Performed testing with client and support for roll out in production.