Vishwas Katti Email & Phone Number

Amsterdam, North Holland, Netherlands

Owning our EMEA customer portfolio and responsible for cross-sell, up-sell and renewals for the entire suite of Gainsight solutions (CS, PX, CC, CE and Staircase AI)

Amsterdam, North Holland, Netherlands

Owned relationships with key global & enterprise accounts within B2B SaaS and B2C verticals to drive revenue retention, increase platform adoption and scale customer success.

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Led enterprise wide platform implementation and data migrations for Gainsight Customer Communities solution.

Amsterdam, NL / New York City, US

• Gainsight (backed by Vista Equity partners) acquired inSided in January 2022.
• Grew US & EMEA onboarding team by 3x (1 to 4 FTE) in <6 months as company grew ~2x in revenue and customer base
• Managed onboarding for ~40% of company's customer base amouting to ~55% of company ARR
• Led 7 complex time-sensitive enterprise platform migrations in with near perfect data integrity and avg ~90% CSAT scores (2x more than average)

Brussels Area, Belgium

• Two-member boutique customer experience (CX) consultancy – SaaS / Logistics / eCommerce
• Published dashboards consumed by EU HQ leadership of Fortune 50 client
• Automated analysis of unstructured customer feedback from ~15 sources and 8 languages
• Built text analytics models producing ~50% more accurate results 12x faster
• Collaborated with Biz/Tech Consultants, Product and Support teams to maintain enterprise account infrastructure, prioritize issues and escalationsExpertise: Text analytics modelling, natural language processing (NLP).

Brussels Area, Belgium

• Managed portfolio of key strategic accounts such as PwC, Deloitte, Nestle, the UN, etc.
• Improved YoY account retention by ~33% by implementing HubSpot CRM and LinkedIn Sales suite
• Managed a national youth network of ~350 volunteers across 12 universities
• Designed and delivered 4 youth leadership conferences with 100-300 attendees per event
• Led partnerships for Belgium YouthSpeak Forum 2017 with ~400 attendees
• Created 3 impact projects for UN Global Goals (SDGs) in partnership with EY, TeachForBE & the UNThis was an elected, full time paid role from July 2016 to October 2017.

NCR - National Capital Region, Philippines

• Led 2 sales managers and achieved 80% YoY growth by leveraging existing clients
• Managed key accounts such as Asian Development Bank, Uber, Google, Unilever, Coca-Cola, etc.
• Grew by 195% in adoption of youth initiatives across product lines
• Scoped, inducted and led relationships with National Board of Advisors featuring C-level executives and thought leaders in the Philippines
• Managed a youth network of ~1100 volunteers from 18 universities across the country
• Designed and delivered 4 leadership development conferences with 150-400 attendeesThis was an elected, full time paid role from June 2015 to June 2016.

Bengaluru, Karnataka, India

• Led 30 volunteers and grew 280% in number of traineeships generating revenue of ~$30k (INR 1.7M)
• Awarded "Best Corporate Sector" by AIESEC India (national HQ) among 24 local offices
• Recognised by AIESEC Intl (Global HQ) among ~800 offices globally for operational growth, achieving positive NPS with companies and trainees
• Placed 98 global trainees into companies in Bangalore for traineeships in 2013
• Led a marketing team of 6 volunteers to execute branding & lead generation activities
• Grew 245% YoY in number of strategic partnerships signed (from 11 to 38) in 2014

Bangalore

• Responsible for:
• Recruiting and leading a 35-member marketing team called "MobSquad"
• End responsible for managing budgets, conceptualizing, executing and evaluating campaign success for the Lumia brandAchievements in this role:
• Executed 8 youth marketing campaigns across 3 cities in South India
• Managed relationships with top social media influencers in India for influencer campaigns
• Signed and onboarded 16 university management teams in Bangalore to support on-campus youth activities This was a part-time paid role from February 2014 to March 2015.

Master Of Science - Ms, It Management - Analytics / Data Science, Graduated With Distinction (Cum Laude)

Bachelor Of Engineering (Be), Electronics And It Engineering, Graduated With Distinction