John R Green Co. sells school and office supplies. Large warehouse and catalogue business. Retail Store open to the public as well to educators Located in Covington in the heart of Mainstrasse.

Led overall operations of $10MM retail department store, including customer relations, operations, profitability, expense control, and store presentation/visual merchandising, as well as overall cleanliness/maintenance. Managed staff of up to 10 Managers/125 sales-support to ensure compliance of all policies and procedures.Developed/motivated associates to meet sales goals incentives. Controlled/coordinated storewide events to meet sales goals, including entertainment and contests.Select Achievements:Within 3 months of promotion established foundation for growth of store with poor sales trend and key management openings, revitalized morale, and created atmosphere of "Can-Do". Developed customer loyalty through clientele systems Improved personnel hiring/filing systems to be more efficient and resulted in better internal audit on files.Enhanced interviewing process by standardizing process and eliminating duplication/inefficiency.Created management accountability process for being consistent on timely reviews/evaluations.Improved average pay rate of associates Developed/rollout targeted sales plan to enhance customer experience and increase sales, improving gross margin in key areas. Coordinated fundraiser fashion shows for non-profit groups to assist in several thousand-dollar proceeds.Developed communication book to aid sales associates in policies and procedures. Created color-coding system for semi-annual inventory that increased efficiency and reduced mistakes. Developed training and communication program for sales managers to include delegation; increased efficiency and accuracy of operations and held managers accountable.Created unique training program for sales associates on new internal communications system, rapidly embracing knowledge and expertise of upcoming events/promotions. Stayed consistent with company mandate, improving turnover rate, sales quality and level of customer service.

Store Manager in trainingPhyscial operation of 200,000 sq ft store / 30 mil in salesStaff of 150-200Interviewing, hiring,training and new hire orientationsHuman Resource FunctionsSuppliesOrganizing and the taking of 2 Inventories per yearAssist Sales Managers and Visual Manager in job execution

Progressively advanced through corporation with increased responsibilities and achievements. Progression as follows

Teamed with visual merchandisers on visual presentation of merchandise and applied hands-on approach to train department managers.