Vinod Vijayan Email & Phone Number

India

I lead the Workplace Service technical team to enhance customer experience and streamline IT services. Achieved over €1 million in cost savings through process and service improvements initiatives. I have managed significant projects, including MFA migration for 10,000+ users and OE domains onboarding to Global mail. Provided extensive project support in implementing M365, Desktop Virtualization, and other corporate solutions. Handling major incidents and facilitating Post Incident Reviews to embed best practices. I conduct service reviews to propose and implement improvements, enhancing overall customer satisfaction.

Abu Dhabi, United Arab Emirates

Demonstrated exceptional leadership by driving significant process improvements and reducing incidents, while ensuring high availability and reliability of critical IT systems with a 98% uptime. Project management, planning, design, and implementation of ICT projects worth over $10M. Have effectively communicated IT service statuses and recovery decisions to executives, maintaining transparency and confidence during high-severity incidents. Management of SLAs with third-party providers has optimized service delivery and controlled costs. Proactively engaged with top-level executives to align IT solutions with evolving business needs has enhanced overall performance, continuity, and agility.

United Arab Emirates

Led the design and management of a sophisticated portfolio, including Tier 3 Data Centers, advanced security, and cutting-edge network infrastructure. Executed robust data protection strategies and risk mitigation measures, ensuring compliance with ISO standards and safeguarding critical business assets.

India

Managed and optimized diverse IT systems, including Windows and Linux servers, MS SQL Server, and Exchange Server. Consistently delivered exceptional support and resolved complex issues, driving operational excellence and reducing downtime.

Master Of Science - Ms, Management Information Systems, General

Bachelor Of Arts, English Language And Literature, General

Dchm, Computer Hardware Engineering