With over twenty years of experience in IT management and technical roles, I have a proven track record of leading and optimizing service support teams. My expertise is in aligning technology with corporate objectives through innovative digital solutions. I excel at researching, analyzing, proposing, implementing, and managing ICT systems and services, adeptly translating complex technical needs into impactful business outcomes. Currently, I am expanding my skills into data science and AI, focusing on driving advanced, data-driven strategies and solutions. Specialties:IT Operations ManagementServices ManagementService DeliveryInfrastructure ManagementIncident and Problem ManagementResource ManagementProject ManagementProject PlanningContracts ManagementIT GovernanceTeam-buildingCloud AdoptionTechnology AcquisitionsIT ProcurementDue DiligenceDesign and EngineeringSystems ImplementationPolicy Building & Documentation