- QoS manager on the reporting platform- Working on improving all the platform, involving and discussing with all teams.- Troubleshooting and creating procedures for our reporting platform.- Increase the performance and KPI using MySQL scripts- Using Linux on all servers, monitoring and solving different mistakes or bugs based on the monitoring - Developing scripts in Python/Bash for monitoring all services. - Migrating to Cloud and participating in daily meetings to improve this process- Solving live incidents and troubleshoot the oncoming problems.- Monitoring and solving incidents based on the agreed SLA- Creating incidents for different stakeholders and participating in troubleshooting sessions with them.- Oncall/NBH activities and deployments.

- QoS manager on the reporting platform- Working on improving all the platform, involving and discussing with all teams.- Troubleshooting and creating procedures for our reporting platform.- Increase the performance and KPI using MySQL scripts- Using Linux on all servers- Developing scripts in Python/Bash for monitoring all services.- Migrating to Cloud and participating in daily meetings to improve this process.- Solving live incidents and troubleshoot the oncoming problems.- Oncall/NBH activities and deployments.

- Using all Linux platforms.- Monitoring and improving the KPI of the service and platform.- Daily/weekly meeting ensuring E2E efficiency with partners and affiliates.- Coordinating and announcing deployments on the platform.- Preparing and executing deployments on all servers.- Oncall activity and NBH operations.- Incident Management

Internship Orange Money SSPO TeamTroubleshooting oncoming incidents on the platform in the agreed timeframeMaintaining the Orange Money service on different countries.Regenerating and fixing different types of reports for partners.Resolving issues on countries depending on the requestsParticipating in daily/weekly meetings with affiliates.

Ticketing management and SPOC to the whole entity, every incident or problem would have been sent to the correct back office.Network surveillance, 1st Level restoration and preventive maintenance;Work utilizing pre-prepared Instruction, escalating problems to the back officeTicket record and solve complex problems.Interaction with other technicians, customer technical staff and other groups within Service Delivery organization.Responsible for creating Trouble Tickets (TT) and work orders (WO) for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified levelHandling, from reception of request until closure. Resolve incidents by co-ordinate 2nd/3rd line supplier support.Performing complex changes in accordance with the Change Management process.Support the Problem Management process by providing input for problem tickets, based on occurred incidents.Supporting the Change Management process by controlling final execution of all Planned Works for all network and services (NT, IT and Fixed) to minimize service disruption.