Vlad Borysov Email & Phone Number

Luxembourg City, Lu

Luxembourg

•Ensuring that all of the orders are processed and promptly shipped out by all the fulfillment centers •Validating and verifying of incoming orders, identifying invalid or fraudulent cases•Handling incoming calls and maintaining high satisfaction levels with new and long term clients •Working on various marketplaces and payment systems Amazon/Ebay/Authorize.net/Amazon-Pay•Researching new product opportunities and finding suppliers/manufacturers •Coordinating with the… Show more •Ensuring that all of the orders are processed and promptly shipped out by all the fulfillment centers •Validating and verifying of incoming orders, identifying invalid or fraudulent cases•Handling incoming calls and maintaining high satisfaction levels with new and long term clients •Working on various marketplaces and payment systems Amazon/Ebay/Authorize.net/Amazon-Pay•Researching new product opportunities and finding suppliers/manufacturers •Coordinating with the development and graphic design teams during test, launch and maintenance of new products Show less

•Coordinate the daily workflow of multicultural Support, Compliance (KYC) and Risk/Fraud Departments •Developing and implementing new working protocols to improve the efficiently of the departments•Ensuring high percentage of the client verification as per KYC protocols•Maintaining the quality and high win rate of submitted disputes (chargebacks)•Cooperating with Sales, Marketing and Development teams to maintain cohesive environment•Produced routine reports and performed… Show more •Coordinate the daily workflow of multicultural Support, Compliance (KYC) and Risk/Fraud Departments •Developing and implementing new working protocols to improve the efficiently of the departments•Ensuring high percentage of the client verification as per KYC protocols•Maintaining the quality and high win rate of submitted disputes (chargebacks)•Cooperating with Sales, Marketing and Development teams to maintain cohesive environment•Produced routine reports and performed data analysis •Resolution of internal conflicts between individuals, teams and departments•Conducted ongoing performance tracking for individual agents•Keeping track and calculating monthly salary sums for each back office employee•Oversaw implementation of various projects and new brands Show less

Managing day-to-day operations for the department such as scheduling, attendance, delegation of tasks and general workflow management•Interviewing potential candidates for hiring purposes•Improving training materials and training new agents•Coaching and motivating the team to improve their performance•Resolving complex cases in collaboration with different departments •Setting goals and evaluating performance of the department•Providing feedback and suggestions to… Show more Managing day-to-day operations for the department such as scheduling, attendance, delegation of tasks and general workflow management•Interviewing potential candidates for hiring purposes•Improving training materials and training new agents•Coaching and motivating the team to improve their performance•Resolving complex cases in collaboration with different departments •Setting goals and evaluating performance of the department•Providing feedback and suggestions to various departments in regards to company products and services Show less

•Handling incoming calls, chats and email inquiries from new and long term clients •Maintaining high level of customer satisfaction rating •Assisting colleagues with challenging cases•Performing additional internal tasks in the back office•Contacting clients and assisting them with verification procedure•Working under CySec/EU regulation standards

•Converting registered leads •Working with hot & cold multicultural database•Turning objections into sales

•Monitoring incoming and outgoing traffic•Negotiations with potential business partners •Signing agreements with new suppliers•Eliminating various technical and communication barriers •Growing the trading volume between the companies • Identify business opportunities and offer new solutions