Vlada Roberts Email & Phone Number

Auckland, New Zealand

As an Operations Coordinator at Xero, I work in the technology operations team to support and enable the architecture team. My key responsibility is to establish, implement and continuously improve operational processes and key documentation practices, such as employee promotion process, onboarding in technology, quarterly planning & budget management. I work collaboratively with the leadership team, remove operational friction, successfully influence stakeholders to improve the way we operate and drive change across the business.

Auckland, New Zealand

My role involved analysing current process standards and metrics to provide solutions for improvements. This includes creating process maps to identify pain points and challenges, proposing suggested efficiencies, and streamlining processes where possible. I was responsible for producing monthly reports to analyse performance and trends and ensuring customer satisfaction by being the main point of contact for questions and concerns. In addition, I maintained and monitored project plans & schedules while assessing the risks and potential issues that could occur to future-proof the objectives of the project.

Working for a market leader in technology solutions my role involved analysing data to produce, monitor and contribute to project activity, prepare presentations and reports, and manage administrative tasks. My key responsibilities included collaborating closely with account managers, acting as an alternate point of contact for their clients, and responding quickly and efficiently to requests. I coordinated enterprise-level customer orders, which involved doing site audits to determine the right solution and organising logistics and delivery of products.

Dublin, Ireland

As a Brand Manager, I honed my skills in anticipating customer needs and delivering exceptional service while upholding brand standards and values to ensure customer satisfaction. By exceeding weekly sales targets and KPI's, I have proven my ability to contribute to the growth and success of the business. My passion for market analysis allowed me to identify new opportunities and gaps in the market, resulting in successful product launches and increased revenue. Additionally, I take pride in ensuring that the team is equipped with up-to-date product knowledge, and I have maintained an organised inventory and curated displays of rotating seasonal stock to enhance the customer experience. Overall, my dedication to excellence in customer service and sales has driven my success as a Brand Manager at Brown Thomas.

Bachelor Of Arts - Ba, Ecomonics & Sociology

Economics Papers Completed: The Economics of the European Union: Insitutions, Policies, Crises Public Economics: Government Spending.

Bachelor Of Arts - Ba

Foreign Exchange Programme completed in Stage 3