Vlad Sushkin Email & Phone Number

Bellevue, Washington, United States

Triaging inbound support casesSolving customer support casesWorking with other Support Engineers to assist with their assigned casesAnswering customer questions in the Tanium community siteDocumenting best practicesTracking activity, documenting root cause, and reportingServing as a technical subject matter expert, focusing mostly on the testing and.

Bellevue, Washington, United States

• Quickly, courteously and effectively respond to Help Desk walk-up, online and call-in FRS technology customer problems or questions with their laptops, workstations, telephones, AV equipment, printersand other.
• Expeditiously clarify, research, analyze, document and wherever possible completely resolve user technology problems in a high-touch customer service environment.
• Become a Subject Matter Expert and support users of software systems such as: Microsoft Office 365 products; Adobe Creative Cloud Suite; Microsoft One Drive; Microsoft SharePoint; Microsoft One Note, the SIS\LMS.
• You will regularly perform all the typical Help Desk tasks such as: technology inventory management; password resets; AV system support; printer and copier support; Active Directory/Office 365 new user entries and.
• On a scheduled or as-required basis perform or manage general maintenance tasks on user computing hardware, user software, and office and classroom technologies.
• Manage all event requests for AV support in classrooms, conference rooms and larger venues. Serve as primary contact for event coordinators before presentations to allow for sufficient planning.

Redmond, Washington, United States

• Implement and maintain robust network security measures to protect sensitive patient information and ensure compliance with HIPAA regulations.
• Regularly monitor network performance and address any security vulnerabilities or potential threats promptly.
• Conduct routine network maintenance tasks, including software updates, patches, and firewall configurations.
• Provide end-user support and troubleshooting assistance for hardware, software, and network-related issues.
• Offer training sessions to employees on utilizing IT systems while emphasizing data security best practices.
• Create and maintain comprehensive documentation to aid users in navigating technology resources effectively.

Redmond, Washington, United States

• Verify the function, inventory and job labeling diagram
• Disconnect and package personal computing devices on the front end of the office relocation process
• Reconnect the same devices in the new office and bring devices to the log-on prompt to verify functions
• Maintain and secure all required tools and equipment; all required tools and equipment must be with the installer at work each day
• Meet with assigned supervisor at the start of each job to review the job assignment
• Successfully complete the assigned workloads in the time frame established by the assigned supervisor, reporting any deficiencies that occur

• Provides technical support for all business products and services, including identifying and troubleshooting network issues using multiple diagnostic tools.
• Assumes ownership/troubleshooting for tier 1 customer care issues. Completes follow up and customer call backs as needed.
• Verifies network outages and escalates to appropriate fix agents to ensure timely resolution (Tier 2, field operations etc.) Uses multiple software systems, investigative, triage, troubleshooting knowledge and.
• Partners with appropriate resources (Engineering Operations etc.) to ensure escalated issues are resolved in a timely manner.
• Records and/or maintains information notes within the necessary systems where manual intervention is required to resolve the order discrepancy(s).
• Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer interaction is provided in a timely manner.

Master Of Business Administration - Mba, Information Technology Management

Managing Human Capital Marketing IT Project Management IT Strategic Solutions Ethical Leadership Managing Organizations and Leading People.

Bachelor Of Science, Business: It Management

Network and Security - Foundations Critical Thinking and Logic Introduction to Probability and Statistics Introduction to Communication.