Vaughn Maxson
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Vaughn Maxson Email & Phone Number

Principal Customer Success Manager at Pendo.io
Location: Atlanta, Georgia, United States 9 work roles 1 school
1 work email found @pendo.io 2 phones found area 404 and 800 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email v****@pendo.io
Direct phone (404) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Pendo.io
Role
Principal Customer Success Manager
Location
Atlanta, Georgia, United States
Company size
201 employees

Who is Vaughn Maxson? Overview

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Quick answer

Vaughn Maxson is listed as Principal Customer Success Manager at Pendo.io, a company with 201 employees, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at pendo.io, phone signal with area code 404, 800, and a matched LinkedIn profile for Vaughn Maxson.

Vaughn Maxson previously worked as Senior Enterprise Customer Success Manager at Pendo.Io and Senior Customer Success Manager, Global at Usertesting. Vaughn Maxson holds Bachelor Of Arts (Ba), Advertising from The University Of Georgia.

Company email context

Email format at Pendo.io

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{first}.{last}@pendo.io
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AeroLeads found 1 current-domain work email signal for Vaughn Maxson. Compare company email patterns before reaching out.

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Profile bio

About Vaughn Maxson

Customer success expert focused on partnering with enterprise companies, driving excellent customer experience and long-term value. Combines consulting skills with ability to work cross-functionally with internal and external stakeholders to deliver value, drive adoption, and ensure satisfaction and retention. Builds deep partnerships and leverages data driven insights to drive customers toward desired outcomes while reducing churn.

Listed skills include Digital Marketing, Marketing, Social Media Marketing, Marketing Strategy, and 10 others.

Current workplace

Vaughn Maxson's current company

Company context helps verify the profile and gives searchers a useful next step.

Pendo.io
Pendo.Io
Principal Customer Success Manager
150 Fayetteville St, Raleigh, North Carolina 27601, US
Website
pendo.io
Employees
201
AeroLeads page
Company profile
View company profile Email format
9 roles

Vaughn Maxson work experience

A career timeline built from the work history available for this profile.

Principal Customer Success Manager

Current
Pendo.Io

Raleigh, North Carolina, US

Aug 2024 - Present

Senior Enterprise Customer Success Manager

Pendo.Io

Raleigh, North Carolina, US

  • Retain, grow and deliver strategic success planning for portfolio of enterprise & Fortune 500 customers throughout the customer lifecycle, resulting in 0 logo churn and 130% NRR
  • Provide strategic guidance and best practices to connect the customer’s desired business outcomes to achieving them within the platform
  • Leverage data to demonstrate value achieved and identify opportunities to expand
  • Expand single-threaded customer relationships from the Individual Contributor level to multi-threaded accounts with relationships at the VP and C-level
  • Strategically increase customer retention, improved satisfaction and monitor feedback.
  • Work cross functionally with Product Management, Technical Account Management and Sales to ensure we’re delivering a great experience to the customer
Feb 2022 - Jul 2024

Senior Customer Success Manager, Global

Usertesting

Los Gatos, California, US

Partnering with our most strategic customers to empower them to achieve valuable business outcomes from leveraging UserTesting's platform and services. Work cross-functionally with Sales, Product, Marketing and Professional Services teams to ensure a great customer experience, build relationships, expand adoption, retain and grow our customer base.

Apr 2021 - Feb 2022

Sr. Customer Success Manager, Strategic Partnerships

Usertesting

Los Gatos, California, US

Responsible for developing and supporting strategic partnerships with our largest channel partners. Ensure that they realize maximum value from our platform and services, working cross-functionally with Sales, Product, Marketing, and Professional Services teams to deliver value, drive adoption/engagement, and ensure a world-class customer experience.

Apr 2020 - Apr 2021

Senior Customer Success Manager, Global

Usertesting

Los Gatos, California, US

Responsible for creating and maintaining successful partnerships with Enterprise level customers and ensuring they realize value from our platform and services. Work cross-functionally with Sales, Product, Marketing and Professional Services teams to build relationships, expand adoption, drive renewals and growth, and ensure a great customer experience.

Jan 2018 - Apr 2020

Named Account Manager

Ibm Watson Customer Engagement

Strategically retain and grow SaaS and services revenue within the WCE SaaS Marketing portfolio, serving as the gateway between the client’s business needs and appropriate IBM solutions. Responsible for 40+ IBM strategic accounts with total revenue goal of $4M+Foster and deepen relationships within existing customer base at executive levels, inclusive of.

Jan 2017 - Dec 2017

Relationship Manager

Ibm Watson Customer Engagement

Strategically retain and grow IBM Marketing Cloud SaaS and services revenue, serving as the gateway between the client’s business needs and appropriate IBM solutions. Responsible for managing, retaining and upselling 50+ accounts with total revenue goal of $2.5M. Foster and deepen relationships within existing customer base at both day-to-day and executive.

Jan 2015 - Dec 2016

Inside Sales Manager

Ibm Watson Customer Engagement

Generated new business within small to mid-market accounts in AL, GA, TN, SC, NC for the Silverpop SaaS software solution - the centerpiece of IBM Marketing Cloud.Drove all aspects of the sales cycle for Silverpop (B2B and B2C) including proposals, scoping, pricing and contract negotiations. Conducted thorough discovery sessions demonstrating Silverpop’s.

Apr 2013 - Dec 2014

Senior Multi-Media/Marketing Account Executive

Cbs

Philadelphia, PA, US

Sep 2007 - Dec 2011
Team & coworkers

Colleagues at Pendo.io

Other employees you can reach at pendo.io. View company contacts for 201 employees →

SM Scott Marinaro Scott Marinaro Colleague at Pendo.Io New York City Metropolitan Area, United States, United States View → MK Matthew Kerbawy Matthew Kerbawy Colleague at Pendo.Io Wake Forest, North Carolina, United States, United States View → CH Cliff Hess Cliff Hess Colleague at Pendo.Io Raleigh, North Carolina, United States, United States View → HF Hannah Farsaie Hannah Farsaie Colleague at Pendo.Io Raleigh, North Carolina, United States, United States View → MZ Mo Zahid Mo Zahid Colleague at Pendo.Io Washington, District Of Columbia, United States, United States View → CB Chantelle Becker Chantelle Becker Colleague at Pendo.Io Denver, Colorado, United States, United States View → AI Allen I. Allen I. Colleague at Pendo.Io Durham, North Carolina, United States, United States View → MS Madison Spencer Madison Spencer Colleague at Pendo.Io United States, United States View → BR Brandon Runkel Brandon Runkel Colleague at Pendo.Io Raleigh, North Carolina, United States, United States View → MB Maggie Bashford Templeton Maggie Bashford Templeton Colleague at Pendo.Io Raleigh, North Carolina, United States, United States View →
1 education record

Vaughn Maxson education

  • The University Of Georgia
    The University Of Georgia
    Advertising
FAQ

Frequently asked questions about Vaughn Maxson

Quick answers generated from the profile data available on this page.

What company does Vaughn Maxson work for?

Vaughn Maxson works for Pendo.io.

What is Vaughn Maxson's role at Pendo.io?

Vaughn Maxson is listed as Principal Customer Success Manager at Pendo.io.

What is Vaughn Maxson's email address?

AeroLeads has found 1 work email signal at @pendo.io for Vaughn Maxson at Pendo.io.

What is Vaughn Maxson's phone number?

AeroLeads has found 2 phone signal(s) with area code 404, 800 for Vaughn Maxson at Pendo.io.

Where is Vaughn Maxson based?

Vaughn Maxson is based in Atlanta, Georgia, United States while working with Pendo.io.

What companies has Vaughn Maxson worked for?

Vaughn Maxson has worked for Pendo.Io, Usertesting, Ibm Watson Customer Engagement, and Cbs.

Who are Vaughn Maxson's colleagues at Pendo.io?

Vaughn Maxson's colleagues at Pendo.io include Scott Marinaro, Matthew Kerbawy, Cliff Hess, Hannah Farsaie, and Mo Zahid.

How can I contact Vaughn Maxson?

You can use AeroLeads to view verified contact signals for Vaughn Maxson at Pendo.io, including work email, phone, and LinkedIn data when available.

What schools did Vaughn Maxson attend?

Vaughn Maxson holds Bachelor Of Arts (Ba), Advertising from The University Of Georgia.

What skills is Vaughn Maxson known for?

Vaughn Maxson is listed with skills including Digital Marketing, Marketing, Social Media Marketing, Marketing Strategy, Crm, Advertising, Direct Sales, and Email Marketing.

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