Vaughn Maxson Email & Phone Number

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

Retain, grow and deliver strategic success planning for portfolio of enterprise & Fortune 500 customers throughout the customer lifecycle, resulting in 0 logo churn and 130% NRR• Provide strategic guidance and best practices to connect the customer’s desired business outcomes to achieving them within the platform • Leverage data to demonstrate value achieved and identify opportunities to expand• Expand single-threaded customer relationships from the Individual Contributor level to multi-threaded accounts with relationships at the VP and C-level • Strategically increase customer retention, improved satisfaction and monitor feedback.• Work cross functionally with Product Management, Technical Account Management and Sales to ensure we’re delivering a great experience to the customer•Drive creation of customer references, customer stories and accounts receiving Pendo Awards recognizing Product Led Strategies

Los Gatos, California, Us

Partnering with our most strategic customers to empower them to achieve valuable business outcomes from leveraging UserTesting's platform and services. Work cross-functionally with Sales, Product, Marketing and Professional Services teams to ensure a great customer experience, build relationships, expand adoption, retain and grow our customer base.

Los Gatos, California, Us

Responsible for developing and supporting strategic partnerships with our largest channel partners. Ensure that they realize maximum value from our platform and services, working cross-functionally with Sales, Product, Marketing, and Professional Services teams to deliver value, drive adoption/engagement, and ensure a world-class customer experience.

Los Gatos, California, Us

Responsible for creating and maintaining successful partnerships with Enterprise level customers and ensuring they realize value from our platform and services. Work cross-functionally with Sales, Product, Marketing and Professional Services teams to build relationships, expand adoption, drive renewals and growth, and ensure a great customer experience.

Strategically retain and grow SaaS and services revenue within the WCE SaaS Marketing portfolio, serving as the gateway between the client’s business needs and appropriate IBM solutions. Responsible for 40+ IBM strategic accounts with total revenue goal of $4M+Foster and deepen relationships within existing customer base at executive levels, inclusive of C-suite, VPs, Directors, and Marketing Managers, proactively presenting recommendations for additional offerings. Guide business requirements and manage the delivery of engagements and projects, ensuring customer satisfaction and driving long-term value.

Strategically retain and grow IBM Marketing Cloud SaaS and services revenue, serving as the gateway between the client’s business needs and appropriate IBM solutions. Responsible for managing, retaining and upselling 50+ accounts with total revenue goal of $2.5M. Foster and deepen relationships within existing customer base at both day-to-day and executive levels, inclusive of C-suite, VPs, Directors, and Marketing Managers. Drive product adoption and proactively develop account plans and present recommendations for additional offerings. Guide business requirements and manage the delivery of services engagements and projects, facilitating ongoing client education, ensuring customer satisfaction and driving long-term value.

Generated new business within small to mid-market accounts in AL, GA, TN, SC, NC for the Silverpop SaaS software solution - the centerpiece of IBM Marketing Cloud.Drove all aspects of the sales cycle for Silverpop (B2B and B2C) including proposals, scoping, pricing and contract negotiations. Conducted thorough discovery sessions demonstrating Silverpop’s behavioral marketing automation platform, inclusive of integrations with CRM, ecommerce and other technologies embedded within the platform.

Philadelphia, Pa, Us