Vanessa G. Email & Phone Number

- Provides support internally to Tier 1 and Tier 2 support agents- Cross-department communication- Technical troubleshooting- Surface insights and trends from escalations to support reporting and analytics- Process improvement and refinement- Prioritize user privacy- Ambassador for the MasterClass brand in all communications/interactions

Brooklyn, New York, United States

Enterprise Client Success & Patient Support AssociateB2B Customer Success Responsibilities: Partnered with 20+ enterprise clients and provided high-touch service by managing them throughout their partnership lifecycle, incl: onboarding, negotiating with insurance companies, initial medication purchasing and shipment to patients Supported 2 additional.

Customer Success RepresentativeAchieved #1 (out of 100) highest-ranked Customer Success Representative; achieved consistent high CSATSHandled 25% more calls than peers because system assigned calls to the highest ranked representative firstProvided knowledgeable and efficient customer service by phone to 40-50 customers per day Handled a 50% increase in.

Winter Park, Florida, United States

Ensured all new items were priced appropriately and placed in the correct sections of the store to achieve maximum store profit Priced & prepared 200 items per day for the showroom by scanning into inventory system, doing quality assurance for items and product placementMaintained and kept stock of 30-40 super sale items per dayProvided direct customer.