Vitor Manuel Santos Email & Phone Number

Dublin, County Dublin, Ireland

Online

As an SEO and Digital Marketing Specialist, I spearhead the integration of advanced digital strategies, technical SEO, and Artificial Intelligence (AI) innovations to elevate online visibility, user engagement, and conversion rates for businesses in diverse sectors. Core Technical Specialties:AI-Driven SEO Optimization: Leveraging AI tools to perform deep learning analysis on search engine algorithms, predicting SERP movements, and automating keyword research and content optimization processes.WordPress Development & AI Integration: Developing responsive, high-performance WordPress sites, integrating AI-powered plugins and tools to improve user experience, personalized content delivery, and site performance analytics.Content Strategy with AI: Utilizing AI to analyze content trends, user engagement, and competitor strategies. Implement AI-generated content for increased efficiency in content creation, ensuring SEO-friendly.Email Marketing Automation: Applying AI technologies to segment audiences more accurately, predict user behaviour, and automate personalized email campaign workflows, significantly increasing engagement and conversion rates.Neuromarketing & AI Analysis: Employing AI to analyze and predict consumer behaviour based on neuromarketing principles. Use AI to refine digital campaigns for higher emotional and psychological impact, optimizing for user attention and conversion.Affiliate Marketing Optimization with AI: Using AI to analyze affiliate performance data, optimizing campaigns for better ROI through predictive analytics and automated commission structure adjustments.My approach integrates cutting-edge AI technology with traditional digital marketing and SEO techniques to offer unparalleled solutions for today's digital challenges. My commitment to innovation and continuous learning ensures that the digital marketing strategies I develop are effective and future-proof, driving long-term success for businesses in the digital age.

Lisbon, Portugal

• Provide quality assurance and improve machine classifiers to ensure safety of the platform for all audience and cross-functional teams. • Follow guidance provided to decide whether or not content is allowable.• Review content across multiple platforms, databases and applications • Translation team (English/Portuguese and English/Spanish)• QA Support (Tier 1)• Mentoring as Senior Agent.• Cyber Security Training• Google suite experience.

Spain

• Design and supervise all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.• Develop and monitor campaign budgets.• Plan and manage our social media platforms.• Prepare accurate reports on our marketing campaign’s overall performance.• Coordinate with advertising and media experts to improve marketing results.• Identify the latest trends and technologies affecting our industry.• Evaluate key metrics that affect our website traffic, service quotas, and target audience.• Work with your team to brainstorm new and innovative growth strategies.• Resolve customer complaints quickly and efficiently. • Keep customers updated on the latest products to increase sales.• Expand the customer base by upselling and cross-selling.• Understand key customer individual needs and address these.• Provide NLP and Coaching Sessions.• Prepare and develop NLP Techniques.• Oversee the relationship with customers handled by my team (B2B and B2C).• Events organization.

Luton, England, United Kingdom

• Provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs.• Provide Tier 1 software support for our clients by troubleshooting and maintaining frontend and backend systems.• Work closely with the Customer Success Managers to maintain continuous knowledge of accounts.• Multi-task and track dozens of open tickets at various stages of completion.• Communicate the root cause to clients in non-technical terms.• Analyze customer problems and provide information and solutions in a timely and efficient manner.• Communicate with customers directly over the phone or email to identify potential fraud• Resolve customer complaints quickly and efficiently. • Keep customers updated on the latest products to increase sales.• Experience using help desk software and remote support tools• Expand the customer base by upselling and cross-selling (B2C and B2B).• CRM experience.• IT Troubleshooting (WiFi and Bluetooth) • Support Admin Team to sort our Client issues.• Technical translations (Translation team (English/Portuguese and English/Spanish).

Hemel Hempstead Industrial Estate, England, United Kingdom

TWI Coach and Data Entry• TWI (Training Within Industry) Instructor and Coach.• Research unsellable products to input data into Amazon's computerized system.• Research online products on Amazon’s webpage to update the stocks.• Unload inbound product, confirm from the manifest and enter into the stock.

Valladolid, Castilla And Leon, Spain

• Implementation of the European Regulation 852/2004, BRC and ISO 9001/2004.• Development of Hygiene and Food Safety Software.• CRM experience.• Realization of internal audits of the SO 9001/2004 systems.• Developing a new sales territory in Portugal and Brazil.• Build and maintain profitable relationships with key customers.• Negotiation on price costs and deliveries.• Negotiation of the contracts and closing sales.• Resolve customer complaints quickly and efficiently. • Keep customers updated on the latest products to increase sales.• Expand the customer base by upselling and cross-selling.• Technical translations (English/Portuguese and English/Spanish.

Jerez De La Frontera, Andalusia, Spain

• Managing the department's budget.• Negotiation on price costs and deliveries.• Managing the department`s profits.• Customer Service, issues and complaints.• Assignment of the daily duties to other department clerks.• Manage inventory using SAP program, in- stock position, pricing integrity and merchandising.