Leon Warren Email & Phone Number

Greater London, England, United Kingdom

Technical Adoption Manager in the VMware Cloud Foundation Division.

Greater London, England, United Kingdom

As a Learning Solutions Architect in the VCF Learning business, I worked alongside many of our most strategic customers. Through these relationships I’ve been successful in driving a culture of continuous learning, confidence, satisfaction, and product consumption. I collaborate closely with my colleagues, providing enablement and technical pre-sales support, ensuring that any sold training aligns with the customer's business, technical, and operational needs.• Ensure business success… Show more As a Learning Solutions Architect in the VCF Learning business, I worked alongside many of our most strategic customers. Through these relationships I’ve been successful in driving a culture of continuous learning, confidence, satisfaction, and product consumption. I collaborate closely with my colleagues, providing enablement and technical pre-sales support, ensuring that any sold training aligns with the customer's business, technical, and operational needs.• Ensure business success by working closely with sales and wider account teams to align the correct training courses with the students’ role, skill set, and applicable VMware products.• Bridging the gap between initial curiosity and purchase, enhancing customer satisfaction and driving revenue growth.• Passed the VMware Instructor Certification Workshop (ICW), becoming a VMware Certified Instructor (VCI).• Teach, tailor, and customise VMware authorised course content to customer requirements.• Attend and speak at consumer events, such as VMware Explore Europe and regional VMUGs.• Conduct interviews and Knowledge and Skills Assessments (KSAs) with customers.• Identify skills gaps across individuals, teams, or organisations and work closely with each customer and their account team to create unique and detailed training plans.By personally equipping customers with the necessary skills, I’ve witnessed multiple transformations in their use of VMware products. Customers who initially hesitated to use certain solutions or features due to their perceived complexity have now embraced them, and fully leveraged their VMware investments. Show less

Staines-Upon-Thames, England, United Kingdom

As a VMware Technical Account Manager, my focus was to guide our customers through the successful adoption of their VMware software investments and strategy. I successfully combined technical expertise with strategic guidance, collaboration, education, and relationship management to drive increased product consumption, adoption, and satisfaction.• Understand customer business objectives to recommend the correct combination and use of VMware solutions.• Mapping out the optimal route… Show more As a VMware Technical Account Manager, my focus was to guide our customers through the successful adoption of their VMware software investments and strategy. I successfully combined technical expertise with strategic guidance, collaboration, education, and relationship management to drive increased product consumption, adoption, and satisfaction.• Understand customer business objectives to recommend the correct combination and use of VMware solutions.• Mapping out the optimal route for my customers VMware journey to recommend the required technical capabilities and activities needed for success.• Forming close and trusted relationships with customers to better understand and identify their desired business and IT outcomes.• Worked closely with VMware cross-functional teams (Technical Marketing, Solution Engineers, Professional Services, Global Support) to ensure optimal outcomes for customers and their technology journey.• Existing experience in system administration, design, and implementation allowed me to retain a solid background and technical understanding for many VMware solutions.• Solid foundation in assisting customers to identify gaps impeding their progress, and to prioritise recommendations for efficiency, resiliency, security, and sustainability optimisation.After working closely with one of our strategic banking customers, they chose to further invest in the TAM service and upgraded my position to a dedicated residency. With this show of customer confidence I was awarded with promotion. Show less

Frimley, England, United Kingdom

As a Senior Consultant in the VMware Professional Services Organisation, I provided specialist technical services to our customers. I specialised in designing, implementing, and integrating VMware software solutions into our customers infrastructure. I worked with multiple customers on core infrastructure, enterprise cloud management, disaster recovery, data centre transformation and private/public cloud projects across Northern EMEA.• Collaborate with clients to design and implement… Show more As a Senior Consultant in the VMware Professional Services Organisation, I provided specialist technical services to our customers. I specialised in designing, implementing, and integrating VMware software solutions into our customers infrastructure. I worked with multiple customers on core infrastructure, enterprise cloud management, disaster recovery, data centre transformation and private/public cloud projects across Northern EMEA.• Collaborate with clients to design and implement VMware solutions tailored to their specific needs.• Create detailed architecture plans for virtualisation projects.• Plan and execute upgrades for VMware products.• Monitor resource utilisation and recommend adjustments to optimise performance.• Create comprehensive documentation for deployed solutions. Show less

Bracknell, England, United Kingdom

As a Technical Consultant in the Dell Professional Services Organisation, I specialised in VMware software engagements. This was a multifaceted role covering consultancy, solution design, deployment, and pre-sales. Frequently participating with customers in the strategic design process and translating their business and operational needs into technical system solutions.• Collaborate with clients to design and implement VMware solutions tailored to their specific needs.• Optimise… Show more As a Technical Consultant in the Dell Professional Services Organisation, I specialised in VMware software engagements. This was a multifaceted role covering consultancy, solution design, deployment, and pre-sales. Frequently participating with customers in the strategic design process and translating their business and operational needs into technical system solutions.• Collaborate with clients to design and implement VMware solutions tailored to their specific needs.• Optimise performance, scalability, and security of VMware environments.• Diagnose and resolve complex technical issues related to VMware deployments. Show less

Ipswich, England, United Kingdom

Building upon prior success, I was promoted to the role of Senior Virtualisation Engineer, owning all incoming requests into the BT VMware infrastructure, build and support team. My focus was managing incoming provision requests across team members and ensuring effective resolution of escalations, faults, and delivery. This was all carried out to strict timescales and customer SLA’s.• End to end management and delivery of multiple VMware platforms for internal and external… Show more Building upon prior success, I was promoted to the role of Senior Virtualisation Engineer, owning all incoming requests into the BT VMware infrastructure, build and support team. My focus was managing incoming provision requests across team members and ensuring effective resolution of escalations, faults, and delivery. This was all carried out to strict timescales and customer SLA’s.• End to end management and delivery of multiple VMware platforms for internal and external customers.• Governance board member: Providing quality assurance, sign-off and detailed technical input for all BT VMware design standards and documentation.• Creator and owner of VMware Acceptance into Service (AIS) documentation.• Virtualisation consultation for designs and projects across all lines of business. Show less

Ipswich, England, United Kingdom

As a Virtualisation Engineer in BT Design, I joined at the start of BT’s use of server virtualisation, quickly learning new skills, confidence, and gaining a strong passion for the technology. I ended my time in this role as a specialist in VMware software and gained extensive experience in administration, design, implementation, and support.• Troubleshoot issues related to storage, network, and performance within the ESX environment.• Perform system administration and upgrade tasks… Show more As a Virtualisation Engineer in BT Design, I joined at the start of BT’s use of server virtualisation, quickly learning new skills, confidence, and gaining a strong passion for the technology. I ended my time in this role as a specialist in VMware software and gained extensive experience in administration, design, implementation, and support.• Troubleshoot issues related to storage, network, and performance within the ESX environment.• Perform system administration and upgrade tasks related to Windows and VMware platforms.• Perform hundreds of P2V migrations.• Evaluate legacy hardware and applications to determine their status as virtualisation candidates. Show less

Ipswich, England, United Kingdom

Fulfilling a childhood ambition, I joined BT as a Modern Apprentice. I built upon the skills and experience I gained in my previous role to become the Executive Desktop Support Engineer for all C-level executives and their staff at Adastral Park.• Conducting remote troubleshooting to diagnose and resolve issues.• Responding to user queries related to hardware, software, and networking issues.• Maintaining and upgrading hardware and software as required.• Ensuring client… Show more Fulfilling a childhood ambition, I joined BT as a Modern Apprentice. I built upon the skills and experience I gained in my previous role to become the Executive Desktop Support Engineer for all C-level executives and their staff at Adastral Park.• Conducting remote troubleshooting to diagnose and resolve issues.• Responding to user queries related to hardware, software, and networking issues.• Maintaining and upgrading hardware and software as required.• Ensuring client satisfaction through effective problem resolution.• Following up with clients to ensure system functionality. Show less

Ipswich, England, United Kingdom

I worked as a contractor at Adastral Park in one of three medium sized teams providing hardware, desktop, and application support to over 4000 BT employees across multiple lines of business. This was my first experience working directly with and helping end customers; a continuing trait throughout my career.• Assisting users with installing applications and computer hardware.• Troubleshooting and resolving technical problems promptly.• Providing clear instructions to guide… Show more I worked as a contractor at Adastral Park in one of three medium sized teams providing hardware, desktop, and application support to over 4000 BT employees across multiple lines of business. This was my first experience working directly with and helping end customers; a continuing trait throughout my career.• Assisting users with installing applications and computer hardware.• Troubleshooting and resolving technical problems promptly.• Providing clear instructions to guide users through problem-solving steps.• Customising desktop applications to meet user needs. Show less

Higher National Diploma (Hnd), Buisness Information Technology

Higher National Certificate (Hnc), Computing

Advanced Modern Apprenticeship, Information Technology

National Vocational Qualification (NVQ) Level 3, Installing & Supporting IT Systems National Vocational Qualification (NVQ) Level 2.

Advanced General National Vocational Qualification (Gnvq), Information Technology, Merit

General Certificate Of Secondary Education (Gcse), A-C

Science Mathematics English Language English Literature History Religious Education