Vincent Tran Email & Phone Number

Kitchener, ON, CA

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Kitchener, Ontario, Canada

Waterloo, Ontario, Canada

• Subject matter expert and responsible product owner across five product lines
• Prioritizing feature software development for new products in groomed product backlog
• Working in an Agile environment and contributing to continuous improvement of the process
• Interfacing with customers to gather business requirements for defining product roadmap
• Needs assessment in new markets and industries to identify areas of growth for the company
• Developed various proof-of-concept augmented reality demonstrations

Waterloo, ON

• Supported sales team in North America in qualifying opportunities and customising solutions
• Responsible for RFI/RFP responses with elaboration directly with clients’ key stakeholders
• Developed strong relationships with key accounts, including Lockheed Martin, and SpaceX.
• Travelled extensively to perform product demonstrations at customer site and tradeshows (average 6 per month)
• Implemented various process changes to improve technical demonstration quality, including the setup and incorporation of remote online demonstrations for customers

• Liaison between operations and engineering supporting product non-conformances
• Improved supplier quality and reduced return/dead-on-arrival rates by 80%
• Implemented monthly quality metrics for critical parts and maintained schedule for communication with suppliers to address potential concerns before issues become critical
• Evaluated readiness of manufacturing for new product introductions and signatory for design ECN’s
• Special testing of laser projectors returned from customers and tracking of issues in the field

• Tested all hardware and software products on regular release schedules in an Agile environment
• Performed special acceptance testing for escalated customer support issues
• Provided root cause analysis to software development to aid in resolution in timely fashion
• Developed and maintained full suite of test cases for regression and special acceptance testing
• Utilized product experience to develop focused and customer-oriented test scenarios to improve customer usability and better simulate real-life applications in the engineering lab

• Travelled extensively for on-site technical sales demonstration, installation, and training of industrial laser templating products for aerospace companies
• Built strong relationships with prospective customers by assessing needs and creating solutions based on current product offerings and potential development through strategic partnerships
• Implemented metrics to capture response times for customer support cases and reducing issue resolution time by 50%

Performed hardware and software testing for in-house product lines.

Created technical drawings based on engineering test results for reports.