David Vong Email & Phone Number

Pleasanton, California, Us

Denver, Co, Us

• Perform acceptance, regression, and function testing on multiple applications using both automated and manual testing methods.• Validate, verify, and resolve software issues through careful, thoroughly documented testing.• Identify, document, and report bugs, errors, flaws.• Responsible for interviewing and approving candidates within the engineering org.• Deploy code to environments needed for automated and manual testing.• Add python tests to cover other scenarios and to currently written tests.• Work cross-teams to complete comprehensive testing on major new releases• Create and implement test plans for manual regression testing• Assist in the implementation of an automation suite for MVP using Playwright framework.

Louisville, Co, Us

• Responsible for interviewing and approving candidates for quality assurance.• Pulled in user stories, and deployed to the development and/or staging environments to perform manual testing of web-based applications.• Worked with development teams to help test/verify bug/defects issues were resolved.• Set up cypress to run an automated suite of tests and prepare to write automated tests myself.

Irvine, California, Us

• Worked cross-functionally, and with customer-facing teams to deeply understand user problems, user expectations, and intended changes to user behavior.• Accountable for interviewing and approving candidates for quality assurance.• Created and ran mentoring programs for new and current employees.• Protected the user experience by testing from a user perspective.• Created, managed, and maintained E2E test suites using TestRail and Rally.• Performed pre and post-release testing of software after each full build was compiled.• Triaged issues and escalations from a 200,000+ user base.• Automated E2E tests in Python, using pair programming and pre-written methods.

San Jose, California, Us

• Pair programmed within a CI/CD pipeline in an agile environment.• Scripted behavior-driven automated tests using webdriver.io and airbnb.io libraries.• Collaborated with Product Owners to determine the priority of work to pull.• Collaborated with QA throughout the development process, to mitigate defects and/or other issues.• Collaborated with UX and UI on designs and user research.• Proactively spun up testing servers with new code using Jenkins.• Created pull requests in GitHub, code review from other developers that did not write the code, followed up or changed any code from comments on pull requests, release code to production.• Post-production code release verification after automated and manual testing within test/dev environments.• Created demo videos on work completed or still in flight for the current iteration.

San Jose, California, Us

• Performed interviews and candidate approval for development teams.• Spun up test servers with branches of new code.• Performed manual testing of web-based application and documented testing steps.• Paired with developers to write automated test scripts.• Mentored and directed new hires

Mountain View, California, Us

• Performed manual testing of web based applications.• Functioned as an interviewer for the development team.• Documenting test procedures.• Retrieved feature branches from Git to test.• Merged tested feature branches into release branches.• Released code to upper environments using Bamboo.• Navigated databases to verify and gather data.• Worked in an agile environment with Product Owner and Software Developers.• Designed, developed and documented test plans for functionality testing web application.• Provided documentation to CS personnel of what is being released.• Pair programed with Developers

Broomfield, Colorado, Us

• Worked with overseas team.• Manually testing internal applications.

Louisville, Co, Us

• Was given a new tool (Selenium) without any knowledge of the tool and automated testing 90% of my applications functionality.• Designed, developed and documented test plans for functionality testing web applications.• Worked in an Agile environment with frequently changing requirements and feature set.• Performed manual and automated testing of a web based applications.• Created automated tests for web based applications and REST calls.• Interacted with Product Owners and Software Developers for story and bug reviews/grooming.• Documented the test flow of stories and features.• Performed demos of stories played including features and updates.• Run/Maintain regression suite.• Performed scrum master duties and roles, ie. Leading demo/retro, sprint planning, keeping updates on progress of work for the team and clearing road blocks.• Worked with and trained support/release teams on how to support applications.• Worked with sales to create and setup test/demo environments.• Managed support and customer facing issues

Louisville, Co, Us

• Provided technical support for Windows Mobile Base device users.• Provided solutions to external sales reps in the field having mobile device & application issues. Provided workarounds for issues that required code fixes.• Cross train with other teams so that there is a better understanding on how to deal with certain issues.• Create technical documentation (SOPs) on supporting Mobile devices and Applications.

Louisville, Co, Us

• Provide 24/7 on-call support for both the US and Europe. • Actively work cross-team to provide solutions to system issues.• Create technical documentation (SOPs) on the process to support across the different applications within GHX. • Help lower the Estimated Time of Resolution for Siebel tickets into Tier3 by increasing response time to the tickets.• Perform application diagnostics, restarts, upgrades (both on-site and remote), and maintenance.• Perform deployment adjustments (configuration changes to the runtime properties of the applications) • Perform data-traffic monitoring to ensure system up-time.• Cross train other tier-level support teams for better knowledge of the suite of GHX products, and their team’s duties for those products.• Provided documentation on work duties, tasks and informational guidelines on how to resolve issues if and when they came up.

Louisville, Co, Us

• Obtained a better understanding of GHX products, how they interface with one another, and how to troubleshoot transaction errors that occur within them to provide a senior level of support to the junior transaction support analysts.• Provided resolution and closed thousands of Siebel tickets for Tier2. These tickets consisted of configuration changes, further research into transaction failures, basic troubleshooting of applications to find out where a transaction might have disappeared.• Provided resolution to tens of thousands transaction failure cases.• Provided 24/7 support for any failed document through the exchange or fatal issues that would happen on the client side.• Constantly monitored the system to assure there were no issues with the transaction flows through the Exchange. This could lead to detecting an issue with an application or system before one arises.• Trained the Analysts in specific applications so that they can be more productive on dealing with issues and fatal issues. • Trained new hires on the basics of the company and the workings of applications they will be using.• Provided documentation of duties, tasks and resolution of issues.

Louisville, Co, Us

• Minimized customer downtime by providing support and analysis for all failed data-traffic flow.• Work with other teams to troubleshoot the root cause of failures. Failures which included database, registration and connectivity issues.

• Improved customer satisfaction by providing quality work within time allotted. • Trained employees on the upkeep of the store and the use and maintenance of the equipment.• Maintained all machines, schedules, cleanliness, mixing of chemicals, and ordering of supplies • Provided the upkeep on bills and payments to our suppliers.• Integral in generating an excellent work environment by keeping morale up.• Created more options for customers with usage of Photoshop skills.• Held classes for customers so that they could receive better knowledge of how to create better compositions for themselves with the photo equipment they had.• Consistently worked in an expedited fashion with zero negative impact to the results.• Worked with customers to define SLAs around work completion.

Bfa, Multimedia & Graphic Arts

Computer Programming

Education record