As a recent graduate from USSH with a Bachelor's degree, my journey led me to KASIKORNBANK, where I thrive in problem resolution and customer engagement. My daily endeavors include responding to inquiries and collaborating across teams, contributing to a robust customer service framework that prioritizes satisfaction and retention.Concurrently, at VNG Corporation, our collective efforts focus on enhancing the KiKi assistant through data-driven analysis and user feedback integration. These experiences have honed my competencies in process optimization and technology application, ensuring that our services consistently align with customer expectations and industry advancements.