Peter Von Werden Email & Phone Number

Saint-Romain-en-Viennois, Provence-Alpes-Côte d'Azur, France

Saint-Romain-en-Viennois, Provence-Alpes-Côte d'Azur, France

Continuing my work for Joyn in Germany, now via an umbrella company ('portage salarial') and a French labour contract.

Munich, Bavaria

Working on customer service projects for Joyn SVOD platform in Munich, Germany.

Munich Area, Germany

Worked on migration projects, customer service and systems processes for Joyn SVOD platform as a freelance consultant.

Munich Area, Germany

Managed an inheritance comprising management of homes and wealth in several European countries. Handling partition of inheritance with notaries.

Munich Area, Germany

Handled a visualisation project within Telefonica's B2B department as Project Lead. Placement via Intuition IT Solutions (UK).

Munich Area, Germany

• Initially hired as a freelance interim manager for an automotive company via Intuition IT Solutions (UK), the project was delayed until further notice. I was then placed with Telefónica Germany to initially run a.
• Manage expansion of Telefónica’s extranet server farm to grant highly secure access for additional international vendors requiring remote access to critical development and core systems for a 40+ million customer base;
• Organise ready-to-use notebooks for 300 new onsite users including procurement, software image deployment, rollout process definition and rollout scheduling;
• Understand project management and approval processes of Telefónica;
• Bring together all internal stakeholders and external suppliers to discuss, collect, summarise and agree on comprehensive business requirements from all involved units and parties;
• Lead technical feasibility analysis of different technical solutions and logistics before pushing through the most viable solution;

Amman Governorate, Jordan

• Own and lead the iflix (SVOD) Regional Language Hub as a Consultant;
• Hire, manage, scale, evaluate and motivate the team under supervision currently consisting of Localisation/Compliance, Content Operations and Customer Service departments, and liaise closely / consult with the global.
• Stimulate and supervise interaction of the different components (Customer Service, Localisation/Compliance, Content Operations) between global and onsite managers, helping the team overcome geographical, cultural and.
• Help balance work assignments in a fast-paced environment with frequently changing priorities and aggressive deadlines;
• Define clear KPI’s and performance expectations for Language Hub staff - aligned to organisational goals and to ensure high performance and engagement;
• Clear roadblocks, give guidance and unconditional support to team allowing them to prioritise and deliver as per agreed timelines;

Irbid Governorate, Jordan

Joined during the immediate implementation phase and worked as Manager Operations for various outsourced inbound/outbound/backoffice processes of Vodafone Qatar. Handled the partnership between the client and a subcontractor reliably.Implemented and constantly monitored Vodafone Qatar’s customer care strategy, aligned with Serco’s / intelenet's business.

Amman & Middle East

Worked on a freelance basis as a Consultant on different projects and leads including e-commerce market research. Also involved in analysing international markets to identify innovative VAS for IVR solutions for implementation in European markets. Researching about mobile app industry for future business opportunities.

Erbil, Iraq

Established a business plan for a 50-seater coffeeshop, followed by site selection, legal registration, design and overall setup. Handled procurement, staff selection, managed daily operations, handled cash and spending, and continuous provisioning of items. Managed marketing, community and followers via social media and target group advertising.The.

Erbil, Kurdistan, Iraq

Set up and ran a car rental company as 50% shareholder, intended as a proof of concept to evaluate the tourism potential in Iraq’s northern areas, alongside an opportunity to further diversify my knowledge and experience.This role entailed assuming end-to-end responsibility for the business, from concept to planning and marketing, and ensuring the highest.

Amman And Dubai

MarkaVIP is an established leading online shopping community in the Middle East with a unique, invitation-only membership where members can discover private sale campaigns that offer unique brands and styles for just a brief window of time. My role here as Director Customer Experience & Support was focused on bringing maturity, structure, efficiency and.

Dubai, UAE

du Telecom (EITC) brings people and businesses together, offering mobile and fixed telephony, broadband connectivity and IPTV services to people, homes and businesses all over the UAE. Also providing carrier services, a data hub, internet exchange facilities and satellite services for broadcasters. Working as Manager Knowledge Base & Content Management on.

Amman, Jordan

Working on this project as a consultant to set up an outsourced operation in Jordan. The project was implemented on time and more than 300 employees were working in this location at peak.

Damascus, Syria

Worked on an interim project to set up a new contact centre company for the local market, including business / finance plan, and defining the company strategy. Due to the crisis in the country, this project had to be terminated.

Syria

Working as a Consultant to lead, manage and control, subject to the direction of the Chairman and Deputy CEO, the business affairs and activities of MBS.This role entailed attending to the day to day administration, communication, HR and financial requirements; formulating and implementing a company strategy; and handling all Operations efficiently.

U.A.E

Working on a freelance basis to ensure successful and complete transition of du Directory Enquiry service from former outsourcing partner to MBS. Responsible for preparing and organising training for agents and team leaders, in order to hand the entire project over to the Operations team after successful launch within the agreed time frame of one month.

Syria

• Project to set up operations within short timelines for the client and with a focus on cost reduction, at the contact centre that handled MTN Syria’s 5 million prepaid customer base. The role of 'Director Operations'.
• Ensure successful transition of MTN’s existing prepaid customer care service to MBS Syria (> 600,000 monthly calls);
• HR: Timely migration of staff from MTN to MBS;
• Site: Manage the site preparation project;
• Strategy: Prepare MBS’ future strategy for similar projects.

Sultanate Of Oman

• Majan Telecom with its 'renna' brand is one of the first MVNOs in MENA.Project involved:
• Creation of call centre processes, call flows and entire Knowledge Base;
• Specification of requirements for call centre related IT systems;
• Project managing implementation of call centre systems;
• Recruitment and training of all call centre and shop staff;
• Ensure Regulatory and Legal compliance. Set up Human Resources.

Egypt And U.A.E.

This project was initiated to deal with partner management for call centre services on a national and international basis. The main functions were to effectively engage and manage outsourcing partnerships on behalf of du Customer Care and formalise all aspects of partner management including contract and project management, planning, development and.

U.A.E

This project involved overall project management for a new directory enquiry service including functional requirements, forecasting and budget planning, issuing and evaluating directory software and outsourcing RFPs. Co-ordination of all divisions within the multidisciplinary environment were managed - Marketing, IT, Finance, Legal, Regulatory and Customer.

Germany

Initially called info.portal - Germany's #3 DQ provider offering both branded and outsourcing services (> 1,5 million monthly calls). The main field of activity was national and international directory enquiries as well as switchboard services. The role entailed full ownership and delivery in all areas of product management; functional requirements.

Europe

• After an internal change of position, I worked for telegate's European division (250,000 monthly calls). This position involved:
• Introducing a central quality management within European operations;
• Responsibility for benchmarks, customer surveys, team leader training;
• Liaising between the call centres within Europe;
• International market research and presence during deregulation meetings.

Germany And Austria

Role to oversee conception and implementation of quality management and monitoring concepts for the Germany/Austria division of telegate (> 12 million monthly calls) to ensure customer satisfaction and continuous market success.

Germany

Back office responsibility and on-site visits for a defined range of major A and B accounts at the #2 player on the German landline market. Main focus was on problem troubleshooting and billing alongside identification & correction of unrateable CDRs and after sales consultancy.