Steven Von Williamsen (He/Him) Email & Phone Number

Asheville, Nc, Us

Asheville, North Carolina, United States

Facilities Manager

Greater Asheville

President and CEO of technology consulting firm, specializing in IT deployment and maintenance, network management, hardware integrations, and enterprise-level solutions.

Franklin, North Carolina, United States

Collaborated with Executive Management, Marketing, and Research & Development to identify and evaluate growth opportunities at a healthcare technology start-up.Conducted comprehensive market, product, and competitor research that informed key business and sales strategies.Converted over 50% of trial users to paying customers, increased customer retention to 85%, and tripled leads by developing customer relationships and ensuring exemplary customer service.Developed workflows and identified key metrics and client information for newly implemented CRM and ERP systems.

Bike Rental Manager operates every aspect of a bike rental business all in one place: Customers, Rental tickets, Availability, Maintenance, Barcode scanning and Transactions. Delivered as Software as a Service (SaaS) and running on Google App Engine. Integrates with PayPal, Stripe, Slack, Mailchimp, Vend and Lightspeed Point of Sale. Customers in 20+ countries and now also being used for watersports, medical, ski and beach equipment.

Successfully helped customers with mission, inspiration, and project shopping needs while using the IMPACT model, and providing a seamless shopping experience by opting into an omni-channel solution Enabled and empowers a team to deliver the best possible customer service experience in store or over the phone Mitigated and reduced customer complaints Drove positive first impressions for customers upon entering the store Maintained company's vision, operations, and processes to achieve business budgets and strove to beat forecast with additional marketing focuses, increased floor coverage, adequate merchandising and team empowerment Ensured store security and asset protection in closing the store Ensures safety was OSHA complaint

Naples, Fl

Established and maintained numerous vendor partnerships.Engaged community by establishing Naples Slow Roll.Achieved highest single sale in company history.Maintained existing relationships with local cycling groups.Provided support for community events and charity rides.Planned, deployed, and maintained IT solutions and social mediaResponsible for stock levels, ordering, and merchandising

Fort Myers, Fl

Met and exceeded sales goals.Responsible for opening and closing shop daily.Minor managerial roles and shop upkeepResponsible for stock levels, ordering, and merchandisingIT deployment and maintenanceCash handling and cashier dutiesKeyholder Engaged community through Critical Mass partnership

Properly filled and dispensed an average of 300 prescriptions per day.Effectively resolved insurance rejections and other billing issues.Managed drug and supply inventories.Compounded and repackaged medications, including unit-doses, topical medications and sterile products.Regularly stocked shelves, rotated stock and checked for expired medications.