It Coordinator
CurrentTeamwork is a Switzerland company supplying SAP ERP solutions for customers all over the world. My tasks at that company are:Receive and acknowledge incidents (tickets) on monitoring websites (service-now, iTop) from Customers.Create tickets after identifying the problems from systems (non-Production: VR1, VW2, VA7,.. or Production: PR1, PW2, PCC,..).Assign appropriate tickets to other Teams (SAP, helpdesk, Unix, Windows,..) to handle.Writing daily or weekly reports for the Customers' ERP through SAP GUI in their Jump sever (mRemoteNG, Privx), AWS, or DataDog.