Sergey Voronov Email & Phone Number

Тбилиси, Грузия

Tbilisi, Georgia

Softswiss is an iGaming software provider with 4+ offices worldwide.• React to any questions from website visitors.• Provide players with accurate information about the casino Terms and Conditions, current promotions, new games, payment methods, etc.• Perform KYC checks and player account verifications.• Make payouts to players against their payout requests (after preliminary anti-fraud audit/ check, e.g. for duplicates, self-opposite betting strategy, IP intersection).• Issue personal bonuses and free spins to players.• Handle issues or bugs reported by players.• Cooperate with SOFTSWISS Anti-Fraud team - in case of suspected fraudulent activity, as well as with SOFTSWISS VIP Player Support Team, TAM, BAM & PSP Teams.• Disable player accounts upon requests for self-exclusion.• Consult operators and their casino team (if needed) how to act in order not to break rules of licenсe and prevent future complaints.

Moscow

Saipem is an international engineering, procurement and construction (EPC) company in the Oil & Gas field. I worked on the $21 billion Arctic LNG 2 Project in an international environment from Eurasia.• Controlled documents and transmittals in accordance with the project procedure, registering them in IBIS PAGE, Aconex and ASSAI;• Managed content on servers via SharePoint and Citrix;• Contributed for the project procedure, added autofilling feature to appendices• Conducted training for colleagues, vendors and suppliers for the project procedure;• Developed Power Query templates, reducing training and processing time;• Created document movement reports with use of VLOOKUP and Pivot tables.

Moscow, Russia

National Settlement Depository (NSD) is a central securities depository with assets more than $1 trillion. NSD is a part of Moscow Exchange.• Performed contract management for 1600+ contracts and addendums per year from background checking of the counterparties and terms of a contract to signing, registering and archiving;• Initiated analysis of the market of the archive services, conducted tender for them, provided contract with the new supplier with more suitable terms, and reduced expenses by 50 percent;• Rearranged databases and optimized the process of the registering archival folders;• Created macros and template for auto-producing of the inventory lists;• Developed archive and document management policy;• Coordinated outsourcing personnel during the document digitalization project;• Tested Alfresco EDMS system, provided feedback, conducted trainings;• Performed cost management, checked invoices from Diadoc EDMS and registered them in the Oracle OeBS ERP.

Moscow, Russian Federation

KPMG is one of the Big Four international accounting firms which provides audit, advisory and tax services.• Maintained, registered and disposed document folders;• Unified database, making possible folders’ storage forecast and estimation of cost of archival storage;• Negotiated federal contract for archival services for all Russian offices and Archival policy within the Company with different departments within the deadline;• Developed invoice checking system via Excel;• Summarized content for the department web page in Sharepoint;• Analyzed and optimized archival disposal, reducing costs by 30 percent.