Vyoma Patel Email & Phone Number

Sydney

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Responsible for device life cycle management, from procurement, device stock management, Mobile Device Management enrollment, device replacement, repair, and reporting.
• Consistently meeting and exceeding customer expectations with effective communication within the organization, and work closely with vendors to deliver business outcomes, while achieving company targets and KPIs.
• Provide mobility managed service support to customers through multiple communication channels, utilizing ticketing systems, emails, software chat, and phone conversations.
• Manage customer requests end to end with a resolution, by understanding working closely with internal teams, and building relationships with external stakeholders.
• Proficient in various customer relationship management tools such as Fresh-desk, My Business Portal, and RHINO; to meet customer operational service requirements.
• Competent in device management tools such as MobileIron, Soti, and Zebra; to manage device enrollment, security, and repair for Enterprise and Corporate customers.

Sydney, Australia

• Attending customer enquiries and office duties such as receiving calls, ordering merchandise & building customer relationship with clear communication.
• Investigating daily reports for refund, voids and cash and carrying out VOC meeting with team managers every day to meet company standards and Budget of the store.
• Attending meetings to increase the voice of customers and improve the service delivered, handling online pick-up enquiries and pick up Cash handling and serving customers.
• Responsible for providing training to new staff, team support and meeting goals.
• Handling the cash on-premises, approve product refunds and staff management to provide extraordinary service by putting more staff during the busy time.
• Building customer relationship by providing customers product-related information and product details according to customers need to satisfy customer requirements.

Sydney, Australia

Sydney, New South Wales, Australia

• Creation of test cases using own in-depth technical analysis of both functional and non-functional specifications.
• Writing the test scripts and executing test scripts for software and systems to detect faults
• Reports on system quality and collects metrics on test cases and review tests results, modifying tests if necessary.
• Working knowledge of VANSAH/JIRA or any other test case management or defect management tool
• Keeping written records of defects and bugs that are discovered during testing with the internal tool
• Analysing the defects and bugs to identify what is causing them

Bachelor'S Degree, Information Technology

Activities and Societies: An active member of ACS and Active UTS. UTS IT, Active member of UTS IT Women in Engineering.

Diploma, Architecture