Victoria P. Ivany Email & Phone Number

Greater Toronto Area, Canada

· Enhance resident experience and promote a strong customer service culture· Develop resident relation programs to ensure consistent and elevated experiences and support implementation· Collaborate with property teams on strategic initiatives for resident event and engagement calendars, based on demographics and within budget· Lead communication pertaining to resident engagement and retention· Lead national resident holiday gifting program· Encourage participation in sustainability initiatives· Lead rollout of My BGO Roots nationally to plant 1 tree for each year a resident holds tenancy· Encourage participation in social initiatives that encourage DEI· Ensure consistent communication with site teams, including team training and template development within company guidelines· Oversee property social media channels, working with site teams and agencies to create engaging content· Manage tools and technology to aid marketing and leasing, such as ILS, Lead Management, website optimization, and resident platforms· Support creation of marketing materials that directly engage with residents· Maintain awareness of competitive market, conducting research as needed· Support company-wide award submissions, such as CFAA and FRPO· Support the lease-up of new developments by engaging in tasks such as tracking development budgets and ensuring prospect and resident touchpoints are elevated and consistent· Develop property-specific resident handbooks· Track and respond to Google Reviews, as well as lead national monthly recaps to celebrate progress and encourage participationYardiOne (Voyager 7s, RENTCafe Site Manager, CRM Flex), MailChimp, VTS Rise, Yuhu, Mosino, Adobe (InDesign, Acrobat, Photoshop, Illustrator), Microsoft (Excel, Word, Outlook, Teams, SharePoint), Canva, HubSpot, Meta in Business (FB, IG), Hootsuite, Perseptive, Lead Management, Google Business Portal (including Ads & Reviews), Google Drive, TransPerfect, RentSync, Vertical City

Toronto, Ontario, Canada

Full-Time· Supported on accounts across several industries including finance, CPG and beauty/lifestyle· Conducted daily media monitoring for social, online, print and broadcast coverage; developed weekly reports and fulsome campaign wrap reports· Drafted pitches and conducted proactive media outreach, securing national coverage· Developed and maintained media lists· Researched and cast influencers for paid partnerships; supported on partner management by negotiating deliverables and developing contracts · Conducted research for assigned accounts and for ad-hoc tasks across the agency

Toronto, Canada Area

Part-Time & Full-TimeLegal Assistant at Canadian Immigration Law FirmMy day-to-day consisted of emailed communication with clients to organize our firm's calendar. I am now proficient in Clio Software, along with Microsoft Word, Excel and Outlook. I've become familiar with Job Bank, IRCC Portal and IRCC Webform Enquiry Submission. When time permitted, I assisted in immigration application completions and performed any additional administrative tasks needed.

Toronto, Canada Area

Part-Time & Full-TimeFront Desk AdministrationMy main role was phone and in-person interactions with clients and students. I organized the therapists' bookings using paper books, and eventually JaneApp Software, and answered any questions regarding the practice. Beyond customer service, I worked with excel to complete POS summaries, and completed any and all tasks needed of me from Management.

Toronto, Ontario, Canada

Advertising And Marketing Communications Management, Advertising, Cgpa 4.195

Bachelor Of Science - Bs, Psychology

Psychology Major Biology Minor Religions Minor (Study of People's Behaviour in Religion)

1 Semester; High School Additional Credits (U12 Chem & U12 Bio), Science

High School Diploma, Arts And Mathematics, Graduated With Honours

Activities and Societies: Joined Competitive Dance Team (placed in multiple competitions); Received Visual Arts Award Gr.12; Received Most.

High School, Arts And Mathematics

Activities and Societies: Dance Team; Placed 2nd in School-Wide Waterloo Pascal Math Contest