Vraj Soni Email & Phone Number

Burnaby, British Columbia, Canada

Product Care Specialist | Mobile Klinik (a TELUS Subsidiary)• Consistently achieved a 40-60% core attach rate, surpassing industry averages, by expertly converting walk-in customers into high-value purchases and service add-ons, driving an overall 30-40% increase in in-store revenue.• Led the location in surpassing monthly activation and conversion targets by using tailored, data-driven sales techniques, delivering personalized customer interactions, securing long-term loyalty, and maximizing profit margins.• Elevated customer satisfaction by resolving 90% of escalations swiftly and professionally while managing high-volume, high-quality mobile repairs focusing on precision and efficiency, directly contributing to repeat business and client retention.

Burnaby, British Columbia, Canada

Experienced Line Cook at Earl's Kitchen and Bar, proficient in 4 stations: appetizers, oven, salads, and pan fry. Thrives in high-pressure, fast-paced environments, handling peak rushes with precision. Efficiently manages assigned stations, ensuring quality output. Provides support during closing procedures and adeptly handles preset tasks. Pursuing part-time role to indulge passion for cooking and deepen understanding of kitchen dynamics.

Burnaby, British Columbia, Canada

Sales Brand Ambassador | Neo Financial | SDI Marketing• Surpassed sales targets by 20% month-over-month, educating over 500 customers on financial literacy, leading to a 15% increase in credit card applications and account activations.• Achieved an 80% conversion rate for eligible customers on Neo credit cards and facilitated new savings accounts, positioning Neo Financial as a competitive alternative to traditional banks.• Maintained a 95% customer retention rate and earned a Net Promoter Score (NPS) of 90 by implementing a customer-first approach, driving a 30% increase in referrals and boosting overall customer satisfaction.

Patan, Gujarat, India

• Achieved a 29% increase in sales revenue by implementing effective sales strategies and exceptional customer service, consistently exceeding both individual and team targets.• Led a team of 8, fostering a high-performance culture that resulted in a 93% employee satisfaction rate, while training staff on social media marketing, which boosted online engagement by 30%.• Cultivated strong client relationships, driving a 34-37% increase in repeat business and referrals, and implemented customized designs based on local trends, resulting in a 21% rise in customer satisfaction scores.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.40

Activities and Societies: Finance Club Member: Participated in case competitions, conducted financial analysis workshops, and organized.

Bachelor'S Degree, Mathematics, 8.6

Activities and Societies: Mathematics Society Member: Actively participated in the Mathematics Society, engaging in discussions.