Clarissa V. Email & Phone Number

• Service via chat, E-Mail, and telephone.
• Manage customer relationships and create strategies to increase customer loyalty and satisfaction.
• CRM system, Excel, modification of reservations, change of dates, cancellations, refunds.
• B2C and B2B service.
• Development of customer experience strategies.
• Monitor customer satisfaction and suggest improvements.

Recife

• Excellent customer service skills that ensure client satisfaction with vacation packages andtravel itineraries, getting the most affordable deals.
• Coordinate itineraries for domestic and international trips for clients based on clients’needs, budgets and expectations, providing a list of suggestions that the clients can choose from, increasing sales.
• Develop client intake that enhances the ability to understand client requirements,increasing in customer… Show more
• Develop client intake that enhances the ability to understand client requirements,increasing in customer satisfaction.
• Strong problem-solving skills that allow me to handle even the most stressful of situations,such as canceled flights, overbooked hotels and other travel emergencies. Show less

Genebra, Suíça

• Care for a 7-year-old boy during his father’s absence.
• Take and pick up from school, respecting hours.
• Prepared lunch and snacks, paying attention to the nutritional values of food.
• Ensure the child is bathed, fed, and in bed before the parent's return.
• Play with the child and read stories, improving his lecture and the child's interest inreading and storytelling.
• Clean and organize the house, minimizing father’s clean-up times (this also includes organizing… Show more

Recife, Pernambuco, Brasil

• Recommending and selling tour options, answering clients questions concerned about thelocal.
• Increasing all sales by the agency.
• Promoting excursions included in the itinerary, managing and conducting tours, resolvingunexpected issues.
• Assist tour and travel preparation; escorting tour as needed.
• Providing answers and working effectively as a team, resisting stress and having flexibility.
• Respecting roles and having responsibilities in the enterprise… Show more

Recife, Pernambuco, Brasil

• Received and guided new visitors in the processes of arrival, presentation and adaptationto the environment of the NGO, passing on acquired knowledge and improving thevolunteering experience, as well as the interaction.
• Helped new volunteers on topics such as adoption forms, opening hours and regularactivities of the NGO, aiming at a quick and satisfactory integration.
• Guided playful and interactive activities between children and pets… Show more
• Guided playful and interactive activities between children and pets, pursuing thesatisfaction of visitors.
• Took care of organizing the NGO’s environments, performing tasks such as cleaning theanimals, administering medication and basic needs such as walks and leisure, focusing onorganization and smooth functioning. Show less

Stcw

Standards of Training, Certification and Watchkeeping for Seafarers

Finance And Financial Management Services

Fundamentals of Shipping Finance

Education record

English Language Proficiency Course

Certificate, Finance And Financial Management Services

Personal Finance - Planning and Control (20h)

Certificate

Level B2 in the English Language according to ECCE - Examination for the Certificate of Competency in English

Business/Managerial Economics

Creative Economy and Creative Management (30h)

Bacharelado, Economics