Working with service providers in helping them define and implement their GTM strategy , building offerings in the Life & Annuity / Retirement & Pension / P&C space Working with service providers in evolving solutions for insurance carriers in their outsourcing / transformation journeys.

Domain areas - Healthcare : Payor , Provider & Health Systems BPSManaged Global Delivery for multiple accounts within Healthcare Business Process Services ( BPS), drive farming initiatives, support new deals Deliver operations on Cognizant Healthcare platforms (BPaaS Ops & BPS Ops) for voice and data operations at various global delivery centers, ensure seamless operations for clients whose delivery is done out of various centers in the globe Strategize the process transformation landscape, drive process transformation using Process automation tools, infuse technology solutions within digital operations Develop, grow and nurture talent and build domain.

Domain areas : Property & Casualty, Life & Annuities and Retirement servicesManaged global delivery responsibility , "revenue" and "cost" commitments for clients in the insurance domain - in the domains of P & C, Life Insurance and Retirement services under different commercial constructs for clients based in US / UK & EU. Worked closely with the organisation's IT / Vertical departments including delivery account managers , client partners on combined projects , drive IT- BPS synergies and embedding digital/ automation/ analytics into operation solutions . Led transformation initiatives - both committed transformations and "stand alone" projects , spearheaded Cost of Delivery initiatives to optimize costs .Created back up , maintained 100% retention of senior leadership in core and support services.Key member of the think tank on platform initiatives / building new offerings and point solutions for the US P&C and L&A market

Domain areas - Life , Retirement, Property & Casualty Insurance BPSManaged P & L of the accounts within Insurance Business Process Services ( BPS), drove farming initiatives, supported new deals. Responsible for global delivery (including BPaaS delivery) of 50+ insurance clients in US / UK / EU and Australia through a team of 9000+ associates and working jointly with carriers in implementing their transformation journeys Expertise in leading operations in the UK Pensions / retirement space , strategised and implemented conversion of legacy Life & pension books as part of BPaaS / TPA service delivery. Responsible for providing offshore delivery and support enterprise transformation initiatives on voice & data processes for closed books and open books hosted on TCS platforms. Practice development, develop new offerings and maintain analyst interactions for insurance BPS Strategize the process transformation landscape, drive process transformation using Process automation tools. Develop, grow and nurture talent and build domain

Insurance Operations - Life & Annuity Business Process Services + P&C Insurance Business Process Services

Standing up Operations at the company’s shared services production center - Data & Contact Center operations Provide Project Management support for implementation of Core & Peripheral systems

Leading the Healthcare & Insurance operations for both UK and North America based customers with responsibilities ofManaging operations for various clients in the Healthcare Payors & Provider and Insurance CompaniesBusiness Farming and supporting new deals Streamline and transform business processesAchieving excellent Voice of Customer scores Finding Operations solutions to existing clients

Consulting Assignment : Business process in Revenue Cycle Sales for Healthcare Providers

Leading operations for a US Healthcare Payor

Customized and implemented the core general insurance platform for a newly formed General Insurance company including implementing the Client, Agency, Underwriting, Claims, Reinsurance and GL module – Greenfield ImplementationSet up the chart of accounts including customizing the platform for regulatory reporting , implemented compliance modules Customized 40 insurance products in Personal & Commercial lines at the time of launch. Set up the front office system to cater for Point of Sale insurance and integrated it with the core platform

Profit centre head Profit centre head: Personal & Commercial Lines Business Underwriting large risks Expanding / Developing the Agency Distribution Channel