My education and experience in the worlds of customer support and linguistic project management have allowed me to see language as a tool capable of uniting people and achieving results. I believe in communication, loyalty and hard work.
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Analista De Negócios PlenoSolenisSão Paulo, Brazil
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Customer Service Representative IiSolenis Aug 2024 - PresentSão Paulo, BrazilReceive, analyze and process chemical solutions orders, providing end-to-end logistic support to all Solenis clients.
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Junior Customer Support AnalystOperative Oct 2023 - Jul 2024São Paulo, BrazilReceive, analyze, troubleshoot, replicate, and resolve complex customer issues, post-implementation, with a goal to aid in customer success, retention, and adoption of Operative product lines. -
Project CoordinatorTransperfect Apr 2022 - Mar 2023São Paulo, BrazilClient-facing localization project management – using human and technological resources to help clients achieve their linguistic goals and needs. -
Project InternTransperfect Mar 2021 - Mar 2022São Paulo, Brazil
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Customer Support Advisor | Spotify BpoConcentrix Feb 2019 - Feb 2021São Paulo, BrazilCustomer support via email and chat. Management of personal metrics/KPIs, including level of satisfaction, resolution and QA guidelines. Communication and tone of voice were the main keys for daily work.
Victor Santana Education Details
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Portuguese & English Language And Literature -
Business Administration And Management, General
Frequently Asked Questions about Victor Santana
What company does Victor Santana work for?
Victor Santana works for Solenis
What is Victor Santana's role at the current company?
Victor Santana's current role is Analista de Negócios Pleno.
What schools did Victor Santana attend?
Victor Santana attended Instituto Federal De Educação, Ciência E Tecnologia De São Paulo - Ifsp, Colégio Santa Cruz.
Who are Victor Santana's colleagues?
Victor Santana's colleagues are Alice Letouzé, Husin Al Habsyi, Khaled Soubeh, Sai Manaswini Vellala, Yanrong Lu, Gustavo Fernandes, Jaqueline Ignácio.
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Victor Santana
São Paulo, Sp
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