Veera Tervola Morrison Email & Phone Number

• As an Americorps VISTA, it was my responsibility to leverage community volunteers to support, strengthen and further the mission, goals and visibility of UWM by improving volunteer cultivation, recognition, retention.
• recruited and engaged 977 volunteers, amounting to over 1700 hours of service
• created an elevated event report to highlight volunteer impact
• increased efficiency by developing an AirTable database to track all projects, programs, tasks, inventory, contacts, and agencies
• conducted research on volunteer trends, motivations, the relationship between volunteerism and philanthropy and produced a report offering recommendations on how United Way can build the future of their volunteer program
• Conducted outreach and needs assessment to establish better relationships with 144 local nonprofits

• Performed administrative tasks and resolved member concerns with a focus on building relationships with members and a sense of community
• Informed guests and members about all programs, activities and services and accurately input membership and program registrations
• Top membership sales representative for December, January, and February

Phoenix, Arizona Area

• Volunteer Management Capacity IIServed as a research assistant under the supervision of Dr. Mark Hager on a project titled "Volunteer Management Capacity II: The State of the Art of Nonprofit Volunteer.
• Programmed survey instrument on Qualtrics and served as project lead for all Qualtrics platform related matters
• Addressed survey respondents' questions, concerns, and any issues encountered during the survey experience
• Obtained and managed accurate records for a sample of 2,856 participants
• Collaborated with research team to ensure email and phone call follow-up with all 2,856 participants
• Created database on Excel/Google Sheets and established a protocol to track participant communication and survey progress over a 2 year time frame

Phoenix, Arizona Area

• Nonprofit Open Data Project
• Assisted in creating a Master Concordance file for the IRS Form 990 used to translate complex XML files into a relational database/flat spreadsheet tables enabling in-depth nonprofit research
• Collaborated with research team to standardize conventions for over 4,000 variables worth of data entry
• Operated in XML and Excel in order to analyze 1,136 xpaths and code them into unique variables
• Cleaned, documented, and verified accuracy of existing data

West Palm Beach, Florida Area

• Performed HR functions which included employee recruitment, processing over 500 job applications, ordering background checks, and compiling hiring contracts and payment documents
• Served as initial point of contact and event liaison for all hired independent contractors
• Developed application form to pre-screen job applicants
• Performed administrative and clerical work
• Maintained inventory, reported discrepancies, and prepared equipment kits for upcoming events

West Palm Beach, Florida Area

• Assisted customers with rental process and ensured customer satisfaction
• Maintained sales and implemented new policies in order to improve efficiency and organization
• Communicated contract agreements, rental policies, and procedures
• Performed cashiering and bookkeeping duties

Orlando, FL 32805

• Outlook Clinic is a free mental health clinic offering counseling and psychiatric care to qualifying Orange county residents. Duties performed:
• Cultivated client relationships and served as point of contact for all clinic intakes
• Provided administrative support while performing clerical duties and scheduling for clinical staff
• Demonstrated strong attention to detail and organizational skills while processing client medical records and maintaining case management
• Supervised and trained 6 incoming interns on the Administrative Assistant position

Orlando, FL 32804

• Visionary Vanguard Group conducts training seminars, performs evaluations and research, and provides consulting services with the aim is to improve quality, achieve equity and create culturally responsive, higher.
• Conducted literature review and performed data entry for program evaluation
• Analyzed data trends and provided recommendations on data collection procedures
• Partook in consultation meetings with clients

Orlando, Florida Area

• Participated in the Applied Cognition and Technology Lab led by Dr. Valerie Sims as a research assistant. Duties included:
• Assisted with preparation and conducting of experiments
• Followed researcher directions on informed consent, participant supervision, and debriefing protocol
• Collaborated with a research team to design, critique, review, and conduct studies
• Assisted with studies focused on: reading while listening tasks with ESL students, mental rotation, and word associations

Orlando, Florida Area

• Worked as a Teaching Assistant for 2 Fall semesters of an undergraduate Cognitive Psychology course at UCF. Responsibilities included:
• Proctored student examinations and graded work submissions
• Led exam review sessions for 40+ students
• Tutored students who required additional instruction or were unable to attend lectures
• Responded to student inquiries and served as liaison between the students and the professor

1525 East Robinson St. Orlando, FL 32801

• The Mental Health Connections program is an information and referral service connecting Central Florida residents to a variety of resources.
• Maintained and updated an Access Database of over 1000 social service and health care providers
• Assessed client needs and made referrals to appropriate community resources
• Performed clerical duties and data entry tracking
• De-escalated crisis calls and made warm transfers to National Suicide Prevention Lifeline
• Provided support for community outreach events and education efforts

Master'S Degree, Non-Profit/Public/Organizational Management

Bachelor’S Degree, Psychology; Anthropology

Activities and Societies: Lambda Alpha Gamma, Hominids Anonymous, Psi Chi, Psychological SocietyStudied Psychology and Anthropology with.

High School

Activities and Societies: Spanish National Honor Society, English National Honor Society, National Honor Society, Photography Club, Middle.