Operations Analyst, Apartmentratings.Com
CurrentI am the primary point of contact for communication between account managers and developers in support of ApartmentRatings.com and its survey companion, SatisFacts. My responsibilities are as follows:• Work with account managers to identify priorities and communicate these priorities to developers and the product manager.• Create Jira tickets, track their progress, and follow up with developers• Maintain groupwide spreadsheets to track active and closed Jira tickets• Lead daily meetings to give updates on bugfixes• Write SQL queries to create custom reports for customers• Work with Reputation Management System partners to ensure seamless integration for mutual clients• Aide QA in verifying bugs and finding solutionsSoftware Used includes:• Excel• JIRA• MySQL• SQLServer• FileZilla• Postman• Google Drive products (Sheets, Docs, etc)