Hieu Vu Email & Phone Number

Brisbane, Qld, Au

Milton, Queensland, Au

As the Head of Product Strategy & Security at Vroom Group, I am responsible for defining and driving the overall product vision, strategy, roadmap and security. I lead a talented team collaborate closely with engineering, marketing, and customer care teams to deliver innovative, secure, and customer-centric products that drive business growth and exceed customer expectations.Key Responsibilities:- Developing and executing a comprehensive product strategy aligned with company goals and market trends.- Conducting in-depth market research and user research to identify customer needs and pain points.- Defining and prioritising a product roadmap that outlines the development and launch of new products and features.- Overseeing the entire product development lifecycle, from ideation to launch and post-launch analysis.- Fostering a culture of innovation, collaboration, and security awareness within the product team.- Utilising data and analytics to track product performance and make data-driven decisions.- Championing security and privacy by design principles throughout the product development process.

Milton, Queensland, Au

Provide strategic development support and advice to the management teamManagement of central server systems, software development life cycle including maintenanceManagement of key development projects, including analysis and planning of new featuresLeadership, development and mentoring of development and test teamsProactively suggest and provide new features to the systems to increase internal work effectiveness, as well, to provide a better customer experience when using our productsEngender a culture of continuous improvement and of excellence amongst the development team members

Managing the entire product life cycle from strategic planning to tactical activitiesSpecifying market requirements for current and future products by conducting market researchand supported by on-going communication with customers and clients.Managing the “big picture” requirements of the Product and coordinating the Development and Marketing teams through market requirements, product design and positioning.Support and troubleshooting to ensure the company’s existing products are operating well and delivering an excellent user and internal team experience.

Brisbane City, Queensland, Au

Architect, Develop, Deploy and Maintain a wide range of servers, services and database infrastructure, across multiple geographies using AWS. This includes day to day administration of cloud based solution (AWS), which includes, DNS management, Load-Balancing, Testing and Deployment, Server and Software Security, Backup & Automated Scripting.Architect, Scope, Develop & Design innovative Software as a services for us in the Oil and Mining sectors and is relevant to All asset owners. Programming across a range of languages including PHP, HTML5, Javascript, Symfony2 framework, C++, SQL, shell scripting, websockets, python. As well as utilising, MySQL, MongoDB, Elasticsearch to name some Coordinate and lead support for RedEye Apps, assisting end clients, as was as internal clients ensure clients are well informed about incidents and problems.Lead the change and release cycle of software deployment to the cloud environment.Managed the Priorities for the Dev Team that falls inline with the weekly objects from various areas of the business and in particular always keeping another eye on the half-yearly Goals. Heavily involved in recruiting new development team members.Heavily involved in the RedEye sale cycle from a Pre-Sales Tech role running demo, answering technical questions, through to scoping and gathering key requirements, facilitating works with clients to better understand their process while always looking where possible to streamline , and finally establishment and Go-Live support.

Brisbane, Queensland, Au

Lead the IT Support team to achieve efficient support outcomes for people contacting IT Support including continuously seeking to improve first contact resolution rates. This will include researching, developing and introducing self-service strategies for staff and students using QUT systems.Effective management and delivery of complex, highly technical, end-to-end services and ensuring that continuous quality improvement is embedded in the delivery of services.Coordinate information technology projects or quality initiatives associated with the maintenance of existing systems, development and implementation of new systems, resolution of more complex problems and the evaluation of emergent technologies. This will include taking specific responsibility for implementing aspects of recommendations arising from internal and external university review activity which directly impacts the workgroup.Provide leadership to a team of IT professionals including co-ordination of work assignments and where appropriate implement remedial action to ensure Team members understand and conform to required service standards and performance agreements.Coordinate and/or lead team based community of practice activities through active contribution to various activities, including the dissemination of knowledge and on-the-job learning.

Brisbane, Queensland, Au

The Service Manager position is responsible for managing a financial budget in the range of $ 1 million p.a. for program based activities; and approx. $400,000 for salary. This includes significant financial responsibilities associated with the university’s strategic asset acquisition and management plans. Developing and delivering an effective and integrated technical IT platform to support virtual learning environments in the university.Negotiation and consultation with faculty and divisional stakeholders in the area of underlying IT infrastructure for virtual learning environments.Providing a conduit for new ideas, best and emerging practice in important areas of ITC development Technological design, implementation and maintenance activities in relation to underlying IT systems for the on-line learning environment.Technological design, implementation and maintenance activities in relation to underlying IT systems for common use student IT laboratories.

Brisbane, Queensland, Au

Brisbane, Queensland, Au

Brisbane, Queensland, Au

Brisbane, Queensland, Au

Brisbane, Queensland, Au