Lauri Vuorensola Email & Phone Number

Helsinki Metropolitan Area

Ensure SaaS service compatibility with strong customer growth in regions across the globe. Accountable for customer satisfaction by leading the stability and continuity of customer production environments globally through service models that are standardized, scalable and cost-effective.

Helsinki Metropolitan Area

Responsible for leading our growing global network of technical experts. I worked together with team leads to ensure the best fitting technical experience for our customers currently and in the future. Was part of a global leadership team for Service Delivery.My role developed, implemented and managed our SaaS -capabilities, work culture and service models to meet the strong growth and demand set by the company with a global customer base.

Helsinki, Southern Finland, Finland

Led and nurtured our brilliant technical consultants on their individual pathways of success.

With a vision in mind, I combined the development of IT purchasing processes with ensuring we have the most capable vendor and supplier networks in our disposal. Through effective vendor management, we delivered the best value to our customers. As change is continuous, I ensured that we drove ourselves to meet the varying requirements of our customers in a smart and straight-forward manner.

Espoo, Finland

I ensured the full lifecycle of specific global business critical applications, and owned the smooth delivery in production as well as the value-driven development pipeline.

Espoo, Finland

I led the full lifecycle of defined global services within the end user services (operations, development and architecture). I was responsible that solutions we offer are modern, and rank among the highest customer satisfaction levels within the corporation.Key focus areas: Vendor management practises, development portfolio, cost management, forecasting, end user solution adoption

Finland

I led and developed a team of skilled pre-sales people with a wide range of specialities. Profiles vary from Architects to Bid Managers, Solution Managers to Financial Architects. I was also accountable for engaging with existing and new Alliances and Partners in an ever deepening and wider spectrum.Main areas of responsibilities:▪ Team resource utilization, personal development and sales boost▪ Solution sparring, acceptance and cross-checks▪ T& T planning and… Show more I led and developed a team of skilled pre-sales people with a wide range of specialities. Profiles vary from Architects to Bid Managers, Solution Managers to Financial Architects. I was also accountable for engaging with existing and new Alliances and Partners in an ever deepening and wider spectrum.Main areas of responsibilities:▪ Team resource utilization, personal development and sales boost▪ Solution sparring, acceptance and cross-checks▪ T& T planning and implementation▪ Sales support▪ Joint sales potential lead follow-up▪ Strategic alliances and partner network build Show less

Espoo, Finland

I led a highly-skilled team of service owners and resource managers. I was responsible for the performance of the following areas:Services:▪ Network▪ Security▪ Data Center▪ Infrastructure and Cloud▪ Workplace and Desktop Services▪ SAP▪ DatabaseKey focus areas:▪ SLA performance▪ Cost base control▪ Quality enhancement▪ Processes and tooling▪ Security management▪ Major Incident Process; Escalation point▪ Root Cause… Show more I led a highly-skilled team of service owners and resource managers. I was responsible for the performance of the following areas:Services:▪ Network▪ Security▪ Data Center▪ Infrastructure and Cloud▪ Workplace and Desktop Services▪ SAP▪ DatabaseKey focus areas:▪ SLA performance▪ Cost base control▪ Quality enhancement▪ Processes and tooling▪ Security management▪ Major Incident Process; Escalation point▪ Root Cause Analysis (RCA)▪ Production efficiency Show less

Helsinki

Responsible for creating a governance model and collaboration methods in a multi-country virtual management team. Countries included Finland, Sweden, Denmark, Switzerland and Italy. Focus was on cost-cutting and standardization of reporting of service delivery.Service portfolio:▪ Workplace Services and Desktop▪ Infrastructure and Cloud▪ Network and Security

Responsible for contractual service reporting, service performance gap communication, invoicing, and additional sales.

IT services administration, transition management in customer IT-projects, internal IT service design and operations for the company ERP system (Epicor)Certificates:Certified ScrumMaster, March 2009ITIL Foundations Certificate V3, October 2008

B2B sales and account management, own clients and projects, CRM data management and CRM data structure development

Master Of Science In Business Administration, International Business (Major), Business And Technology (Minor)

Graduated nine months in advance of the official graduation timetable. The degree was taught in English. Thesis topic: "Electronic surveys.

Bachelor Of Science In Business Administration, International Business

Thesis topic: "A Finnish SMEs design of an international supply chain".