Vu Phan Email & Phone Number

Vietnam

Hanoi, Hanoi, Vietnam

Hanoi, Hanoi, Vietnam

- Work with guides, leaders, airport Representative to manage clients' consistent experience during tour, excursion, airport transfers...- Support Contracting, Product in designing/reviewing old & new product; inspection & evaluation of new & old suppliers- Manage cost to ensure proper margin target- Crisis management & daily issue/problem solving

Lăng Cô, Huế

Danang, Vietnam

Quang Nam, Vietnam

* Achievements:- Handed in to build up business plan, SMART plan, FB marketing plan, local SOP for Event Management.- Worked out themes, function formats, venue layouts to be gathered in a Banquet Sales Kit.- Completed packages (meeting, wedding…), pricing for rental, souvenir…- Certified training courses on: Event Management Certification; Event Operation.

Samson, Thanh Hoa, Vietnam

* Achievements:- Hit revenue target of banquet sales in 2 consecutive years- Built up a large networking with local authorities and completed a corporate account database (industrial zones, FDI enterprises, big local companies).- Sep up KPIs and apply SOP for onsite sales team successfully during grand opening period- Organized/Managed hundreds of big.

Luang Prabang, Laos PDR

* Achievements:- To be the first GM in company history- Re-structured the company & set up a complete system running smoother than before- Wrote SOP & applied for all departments, set the standard for service quality.- Improved service quality, percentage of customer satisfaction increased from 67% to 91% after 9 months of renovation.- YOY revenue grew 10%.

Hanoi, Vietnam

* Achievements:- Wrote SOP and applied for all operational offices- Improved customer satisfaction from 78% to 96.5% after 1 year of renovation- Designed Tour Management system & applied for all operational offices as well as conduct training for operations staffs.- Outstanding performance in every annual evaluation leading to pay rise respectively- Be one.

Hanoi, Vietnam

* Achievements:- Managed the huge workload & stopped the crisis in operations management, innovated the processes to improve customer satisfaction from 72% to 85% within first 6 months.- Outstanding performance with exceptional pay rise in 2011* Indochina Services Travel Group (www.http://icstravelgroup.com ) is one of the leading DMC in Asia with 15.

Ho Chi Minh City, Vietnam

Achievements:- Innovated the procession of SIC tour series, changed from manual to auto run on Topax system- Staff of the year award 2009* Asian Trails (www.asiantrails.travel ) is one of the leading DMC in South East Asia with many offices & branches in Thailand, Laos, Cambodia, Vietnam, Myanmar, Malaysia, Indonesia, and China.

Hanoi, Vietnam

* Achievement:- Promoted to Supervisor level after 9 months of outstanding performance

Certificate, International Tour Guide Training

Bachelor'S Degree, English Language And Literature, General