Tran Phong Vu Email & Phone Number

Ontario, Canada

- Support infrastructure technologies and services, following operational and security best practices- Implement network infrastructure including all LAN/WAN equipment, server infrastructure (including software and services) and storage in a hybrid-cloud environment.- Maintain the security, backup, and recovery strategies.- Automate systems to improve efficiency and lower the human intervention time.- Monitor and enhance the capacity and performance of the Sherweb infrastructure.- Create and/or maintain documentation which includes build books, operating and maintenance procedures.- Provide 3rd level support, liaise with vendors and other IT personnel for problem resolution.- Participate in rotational on-call duty and perform maintenance work outside of normal business hours.

Ontario, Canada

My role as The Senior Solutions Architect / Support Specialist Level III that is to work with Clients and the Help Desk support staff and ensure that clients are receiving timely and appropriate assistance. This includes the responsibility of designing solutions for Appsonnet & Clients, maintaining and updating all procedures related to the identification, prioritization, and resolution of support and project requests, including Help Desk functions, contribute to problem resolution by giving in-person, hands-on support to Appsonnet and its clients.

Toronto, Canada Area

- Providing day-to-day technical support for customers on public (Azure) and private cloud (VMWare vSphere), and Citrix XenApp-XenDesktop- Install - Configure - Maintain multi-tenant private cloud infrastructure based on VMWare vSphere 6.x- Working on customer support requests on Service-now platform- Monitoring, troubleshooting infrastructure issues using management tools such as LogiMonitor, Ninja- Providing day-to-day technical support for customers on public (Azure) and private cloud (VMWare vSphere), and Citrix XenApp-XenDesktop - Install - Configure - Maintain multi-tenant private cloud infrastructure based on VMWare vSphere 6.x - Working on customer support requests on Service-now platform - Monitoring, troubleshooting infrastructure issues using management tools such as LogiMonitor, Ninja- Skills: Citrix XenApp - VMware vSphere - Microsoft Azure - Powershell - MS PowerAutomate

Brampton - Ontario, Canada

- Maintaining the IT infrastructure for HQIC organization: development servers, backup servers, virtualization servers, backup systems, network systems, … Working mostly with VMWare vSphere, Windows 2008 and 2012, Linux, MS SQL, MySQL, switches, routers, firewalls, cabling, … spanning across from on-premis (VMWare, Hyper-V, Windows, Linux), hosted dedicated servers (OVH – VMWare, Hyper-V, Windows, Linux; MacinCloud – MacOS) and on the cloud (Azure – Windows, Linux, Web Apps, …)- Deploying and maintaining the OTRS helpdesk application system for HQIC customer service applications (Oscar, HQIC portal, …)- Providing network system and desktop user helpdesk support for HQIC’s customer: Wise Elephant health team, GoEyeCare health team, CommunityMD health team,…- Contributing in deploying HQIC’s projects: Single Sign-On with Ontario eHealth portal, Single Sign-On with Yammer (using MS ADFS Server), CRM, Project Server. Successfully did some migration projects: migrating machines from on-premise to OVH dedicated servers; migrating all hosted machines from OVH to Azure. Deployed hosted MAC OS server on MacOnCloud as a secured file server for Mac/Windows clients- Providing OSCAR EMR software (Open Source Clinical Application Resource – Eletronic Medical Record) professional services to HQIC’s customers, including installation, maintaining, backup and troubleshooting.- Setting up daily backup critical systems using VEEAM solution (for on-premis, hosted dedicated server) and Azure Backup & Site Recovery OMS (for Azure systems)- Doing some side part-time freelance IT support works

- Supporttig HP sales team and partners to deliver project-based HP storage business. - Conducting promotion programs for value distributors to push HP storage run rate products.- Enabling partner sales and technical with HP storage skills.- Working with HP Storage Product lines: 3PAR, StoreVirtual, MSA, …

- Providing technical support to NetApp and partner sales team to deliver country target revenue- Making technical proposals, presentation, PoC, providing partner training on new product update.- Being deeply trained and mastering NetApp products and solutions: FAX/V storage products, DATA ONTAP, OnCommand Management Software, …

- Providing technical support to IBM and partner sales team to deliver IBM Tivoli product target revenue- Making solution proposal, presentation, PoC, providing partner training on new product update- Doing several TSM (Tivoli Storage Manager) PoC sessions

Customer service & support technician- Hardware and software installation- Network implementation- Customer onsite helpdesk, troubleshooting support- Being trained and providing some projects of HP UX services during this period: SAMSUNG, Korea First BankIT System Administrtor- maintaining company IT system, including PABX, LAN/WAN network, server, storage and application systems- Providing helpdesk for end users- Advising management board on IT budgetingTechnical Presales- Proposing IT solutions, including server, network, storage and application to enterprise customer- Presentation, conducting PoC

Bachelor, Information Technology

Bachelor, Business Administration