Veronica Navarro Email & Phone Number

Wilson, Nc, Us

Wilson, North Carolina, United States

Graphic Design, Advertising, & Optimization• Design logos, banners (retractable, hanging, digital), flyers, social media posts, postcards,inserts, business cards, newsletters, infographics, table skirts, and product labels.• Produce content for online seller accounts, social media, sponsored clubs/tournaments,ads/marketing, email announcements, and Amazon listings.• Create mock-ups of clothing items and print them in-house.• Coordinated the outsourcing of shirt orders by… Show more Graphic Design, Advertising, & Optimization• Design logos, banners (retractable, hanging, digital), flyers, social media posts, postcards,inserts, business cards, newsletters, infographics, table skirts, and product labels.• Produce content for online seller accounts, social media, sponsored clubs/tournaments,ads/marketing, email announcements, and Amazon listings.• Create mock-ups of clothing items and print them in-house.• Coordinated the outsourcing of shirt orders by making changes to logos, providingmockups, and contacting print shops for quotes.• Maintain professional relationships with printing companies, allowing me to negotiateprices and receive a reduced cost per order.• Partnered with other designers to initiate new campaigns, marketing material, and yieldhigher sales and customer satisfaction.• Manage and optimize products by fully updating listings in various seller accounts withcomplete information and current images; track ratings, reviews, and overall performanceof each item and resolve issues.Customer Service• Managed the accounts of 18-21 customers, while establishing guidelines to ensure asmooth process for the customer.• Boosted the growth of the export department by over $100,000 in sales using a monthlysales tracking report and initiating bilingual email and promotional campaigns.• Motivated customers to place orders upwards of $19,000 and assisted customers withaccount and order concerns via email and phone.• Maintained and acquired new agreements to allow a greater distribution of productswithin Latin America.• Approach customers to answer product questions and upsell products, along withengaging customers in conversation about the company and brand to suggest productsor services they would potentially be interested in.• Improved customer satisfaction by reaching out to dissatisfied customers. Show less

Scotland Neck, North Carolina

• Produced a variety of promotional material including flyers, posters, graphics, and signsto be used digitally and traditionally.• Successfully photographed park events and provided at least 20 edited photos to be usedfor the organization’s website within a week.

Rocky Mount, North Carolina Area

• Assisted three groups of over 30 students by simplifying Adobe and Microsoft software.• Instructed students in using Windows and Mac computers and encouraged students toproduce their own creations within a week.