Vy Do Email & Phone Number

Vietnam

- Supported a list of 40 sellers C2C in enhancing and optimizing their shop operations through detailed planning, resulting in increased Gross Merchandise Value and orders.- Pushed 10 sellers from 20 orders/day to 100-300 orders/day (500 -1000orders/ big sale day)Covert 10 sellers uplift 1.x GMV, from Short Tail to Super Short Tail-Sold Marketing Solutions packages monthly, reaching over 100% target.- Pitched sellers participate in programs and commit to investing in the marketplace- Main PIC of Commercial team - Flash Sale:+ Analyzed raw data weekly to optimize campaign effectiveness and salesoutcomes.+ Push performance of Flash Sale uplift 1.x ADO & GMV, compare to lastcampaign.+ Project 1: Builed tracker missed slot Flash Sale & updated data weekly, tosupport BD & sellers minimize the number of allocated slots without missingthe registration deadline.+ Project 2: Expanded the pool to diversify products, by tracking data in the campaign weekly and logic pick potential deals. Thereby increasing performance for FS

Biên Hòa, Dong Nai, Vietnam

- Monitored live ticket stats to spot trends and address issues before customers complain.- Managed requests and processed refunds or replacements- Shared promotions or new product updates with customers- Confirmed orders, ensured details were correct, and tracked shipments.- Collected customer feedback reviewed products, and services to make necessary improvement

Ho Chi Minh City, Vietnam