Vyacheslav Stratu Email & Phone Number

Санкт-Петербург, Санкт-Петербург, Россия

-Providing technical support within a B2B segment-Assisting with general support of company and external software-Helping in installing and configuring specialised software-Performing initial testing of software behaviour as well as providing the results to dev team

Санкт-Петербург

-Helping solving the technical issues with the app;-Technical and infromational support for the driver and clients in Russia and England;-Creating reports about technical issues in Atlassian Jira;-Working with the ticket system in the Helpdesk;

Воронежская Область, Россия

-Administrative support of client managers;-Working with client orders in specialized software(CRM, CFM);-Communication and feedback with other departments of the company in order to aid the client;-Working with A-clients and federal level ones;

San Francisco Bay Area

- Working in specialized software;- Consulting local clients about the companies services;- Selling the companies services;- Maintaining good long-term relations with the client;- Providing support and technical data to other structures of the company;

Санкт-Петербург, Россия

-Quality control of incoming and outgoing phone calls;-Processing the personal files of employees;-Processing the statistical data regarding the phone calls;-Processing the statistical data regarding the sales of Auto Parts and Services;-Improving the quality of the process of the conversation with the costumer;-Detecting the errors and helping in removing them;-Training the client managers;-Training the call-center operators;-Solving the problems with the network connection;-Verified the reports on sales of Auto Parts and Services managers;

Молдова

- solving issues regarding the unprocessed requests and the services that are "out of order";- communicating and giving feedback to technical, fraud and front-office departments;- training a part of newcomers regarding the practical part of the job;- working in a small group of employees that are responsible for the initial part of testing of services;- was conducting the casual correspondence between the departments in and outside the country;

Молдова

- helping the clients to apply vor visa;- elicited the fictive documents;- conducted interviews by telephone;- during some interviews in person, conducted by Consuls, was present as a translator;- was responsable for business and casual corespondence with applicants and organisations via e-mail, regarding the questions and problems in applying at the Common Visa Center;