Lori Hendricks Email & Phone Number

Dallas, Texas, United States

Greater Chicago Area

• Manages all aspects of account management to drive client satisfaction with MetLife and MAXIS; collaborates with Multinational Sales Executives to support current and new business in addition to renewals within their.
• Leading the development of a new end-to-end service model to address the needs of unique customers while managing the Third-Party Administrator’s ongoing servicing per guidelines set during implementation to ensure a.
• Acting as a liaison between customers and internal MAXIS and MetLife areas while maintaining favorable working relationships with brokers and consultants to foster aid and promote a collaborative climate to maximize.
• Retaining accountability for all day-to-day Account Management and service satisfaction; assisting team in managing at-risk customers and customer persistency; promoting proactive customer interactions and responds to.

Aurora, IL

• Served as a liaison between the customer and internal MetLife areas; as the primary advocate for the customer’s needs. Oriented customer to key tools and resources that will improve their customer experience; while.
• Responded to client requests and leads projects, provided clients with alternative solutions to requests and can identify possible plan design alternatives; collaborated and acted as a liaison with client's Third-Party.
• Coordinated and facilitated client meetings, in person or via conference call, and prepared materials, agendas and presentations, lead client account audits and partners with financial team in completion of client.
• Responsibilities included claims, underwriting, policy administration, global shared services, print, imaging and document management, billing and remittance, and non-U.S. customer service call centers.

Chicago, IL

• Accurately identified, placed, and serviced the extensive insurance needs of global companies worldwide, while supporting C-Level Executives, Senior Level Managers, and Account Executives. Managed an assigned book of.
• Accurately completed policy and endorsement checks, contacted underwriters if corrections were needed; deliver binders, policies, endorsements and premium allocations, with appropriate transmittal letters
• Created and managed billing activities for all policies, endorsements, and service fees, maintained close working relationships with overseas counterparts
• Assisted in obtaining information needed to develop and document accurate submissions, quotes, binders, and policies; request proposals create coverage comparisons for delivery to client; collect exposure information.

Chicago, IL

• Successfully placed and serviced the complex insurance needs of foreign companies entering the US marketplace utilizing smaller stateside operations. The average Reverse Flow client places business consisting of less.
• Communicated and obtained information needed to develop and document accurate submissions, quotes, binders, and policies; designed proposals and coverage comparisons for delivery to client; analyzed exposure.
• Accurately completed policy and endorsement checks, contacted underwriters if corrections were needed; delivered binders, policies, endorsements and premium allocations, with appropriate transmittal letters
• Created and managed billing activities for all policies, endorsements, and service fees, determined and negotiated service fees, and commissions with overseas counterparts

Lincolnshire, IL

• Operated in a fast-paced, output driven environment as a leader and critical decision maker; as well as, client service assignments of varying complexity; while providing innovative solutions to critical issues..
• Managed a book of mid-range clients totaling 4.6 Million in revenue, concentrated in natural resources, entertainment, financial, railroad industry, and consulting services as well as general industries
• Provided consultative services and solutions to client and Aon staff inquiries, e.g.: coverage inquiries; policy digests; contracts review. Managed production of client deliverables across several operating units.

Elk Grove Village, IL

• Collaborated on dedicated client assignments, including assisting policyholders on claims-related matters; Prepared and facilitated client claim review meetings, resulting in reduced settlements, and improved insureds.
• Reviewed and evaluated the disposition of assigned third party, property damage, commercial general liability, and bodily injury claims
• Determined whether to defend cases or pursue negotiated settlement

Naperville, IL

• Claim Analyst - Commercial Lines Auto/Liability Unit Provided first and often continuing contact to claimant insureds to determine coverage, assess the loss and approve or deny coverage
• Investigated, evaluated, negotiated and settled automobile physical damage, general liability and commercial liability claims; identified fraudulent and subrogation cases for investigating departmentsClaim Analyst.
• Set appropriate reserves after determining clear liability automobile physical damage claims
• Settled those claims within company guidelines in less than ten days

Bachelor Of Arts, Applied Behavioral Science

Associate In Arts, General

Activities and Societies: Peer Leader-New Student OrientationAcademic Honors