Vyron Ooms-Valiente Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

• Manage multiple projects with competing deadlines, scope and manage specific client-facing projects• Liaise with the client and the Firm's client project team, as well as the Firm's specialist departments and offices worldwide, along with external stakeholders• Use pricing tools and analyze the outputs, bringing in the Pricing Strategy Team• Support the Principal/Lead Associate in defining matter scope, track, and manage changes• Capture explicit and implicit client requirements/ preferences and design the project approach accordingly• Identify, quantify, record, and manage risks/issues in projects including mitigation strategies• Prepare, manage and report on suitably-detailed project plans to internal and client matter teams• Support whole-project budgeting, monitor and report on costs and fees on an ongoing basis both internally and externally• Prepare internal and client status reports and provide timely updates to team leaders on potential risks/issues identified• Identify future needs/opportunities for new service delivery and lead on analysis and design workshops• Work with the Global LPM Leadership Team to define, enhance and integrate a single set of project management standards, processes, methodologies, and tools to improve the efficiency of LPM• Roll out improvements and solutions through individual attorney coaching and training sessions• Assign priorities across large task lists, identify and communicate dependencies, and capture items in project timelines• Disaggregate routine tasks and reassign them by leveraging Alternative Legal Services and other non-traditional resourcing models on projects• Actively contribute to the Firm’s Innovation and Legal Tech strategy and localize and leverage these on projects, finding ways to encourage team uptake• Lead portions of LPM training for internal audiences• Design end-to-end, matter-specific portals for small to medium projects• Offer PM expertise to non-LPM initiatives

Amsterdam, North Holland, Netherlands

Client Development• Coordinated client planning (IKCs), monitored activity, and reporting• Developed go-to-market marketing materials, capability statements, placemats, and pitches• Prepared responses to clients for proposals and lawyers for client meetings• Updated marketing materials, pitch templates, deals list, and websitesProfile-Raising• Supported sponsorship and events• Developed tools such as handbooks and performance reporting tools• Created Awards and Directory Submissions• Submitted Deals and Funds Data to Preqin and PEI Law Firm League Table• Wrote, collated, and posted social media content on global Private Equity trends and internal and external insights featuring the Firm’s partnersResearch• Understood the Private Equity Market, hot topics, and trends in the global space• Conducted broad market and client analysis, investments, and verticals• Developed materials from Pitchbook quarterly and annual reportsGlobal Coordination• Shared best practices and coordinate the roll-out of initiatives globally• Assisted regional and in-market business development teams in maintaining IKCs list and performance• Supported the Practice Group in promoting the business by managing the channel and posts on Amplify/Smarp/HailloInternal Meetings and Events• Liaised with other global counterparts and events team on logistical and technical project requirementsAchievement: Instrumental in creating the Global Deals List which featured top PE deals categorized by year, client industry, region, country, partners, and clients. Created FS-10 Performance Report in Excel that highlighted the IKCs performance and data that cut down the time from 5 days to 2 days using automated templates and graphs.

Singapore

Training• Organized and ran training sessions to new hires in the call centre as well as upskilled existing agents,including the expansion of business to Kuala Lumpur• Developed training learning materials for in-house sessions• Sourced and worked with external vendors for supplementary training requirement• Managed learning priorities and calendar year for the call centre• Maintained the skills metric for all call centre staff Quality Assurance• Developed the QA framework for interaction monitoring across all channels• Performed QA checks on all customer service staff based on agreed frequency• Coached the customer service staff on areas of improvement following QA check• Prepared and shared the results of the QA checks and improvement plans with team leads and managers • Identified staff who were performing and ready to take on new skills for cross-skillingWorkforce Management• Assisted in the scheduling of agents and team managers based on skillset, ensuring a more flexible andadaptive schedule suitable for both staff and business• Created reports on service levels, FTE staffing requirement and ad hoc reports for CEO meetingsKnowledge• Built an online knowledge base for the call centre by creating an intranet page full of processes, systemguides, promotions, exceptions, and call scriptsProjects• Identified weak points of the business and created projects to improve the business performance• Collaborated with different teams and key people to deliver change and improvements on processes• Presented findings and results to CEO and Management Team• President of FWD Singapore Social Club: Organized company’s overseas retreat, team building, birthday celebration, dinner and dance and Christmas parties

Relationship Manager• Delivered presentations to senior stakeholders of MNCs, Large Local Corporates and SMEs, and their staffs on banking solutions and services at their workplace. • Acquired EB clients through regular contacts with Corporate and Institutional Clients, and Commercial Clients.Business Development Manager, Priority Client and Mortgage• Generated new business to achieve set sales targets and objectives• Acquired new-to-bank Priority clients and upgrade existing clients to Priority status• Established and maintained close business collaborations with targeted segment partners to increaserevenue and deposits• Processed new purchase and refinance cases for Mortgage loans• Cross-sell insurance products and other banking products to meet customers’ needs• Attended events and networking sessions to acquire new clients and deepen relationships with existingclients

• Acquired new DBS Treasures client accounts and promoted general banking products and services viaoutreach and roadshow activities• Identified cross-selling opportunities proactively by connecting with corporate customers through theCorporate Employee Privilege Program• Established customer relationships, performed enhanced KYC, built trust and confidence, and delivered customer-focused solutions

Singapore

• Active role in bank's acquisition of Premier clients• Assisted high net worth customers on the on-boarding process• Attended road shows and university talks to introduce the Premier proposition• Proactively searched for leads and developed client acquisition strategies to expand the client base• Provided clients with regular updates on accounts and basic market updates to recommend suitablewealth management products

Singapore

• Forecasted call volumes and call arrival pattern in customer centre to project the number of staffing thecentre needs• Recommended the staffing requirement of the centre in terms of recruitment plans, training andcrosstraining needs• Created reports and simulation for higher management on Service Level, FTE review and ad hoc reports• Created schedules for 120 customer service officers and team managers on a weekly basis• Sent out corporate communications, internal communications on policies, processes and initiatives