Vyvian Teixeira
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Vyvian Teixeira Email & Phone Number

Diretora de experiência do cliente e Operações at Viajar Barato
Location: São Paulo, Brazil 7 work roles 4 schools
1 work email found @atento.com.br LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Work email v****@atento.com.br
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Current company
Viajar Barato
Role
Diretora de experiência do cliente e Operações
Location
São Paulo, Brazil
Company size
25 employees

Who is Vyvian Teixeira? Overview

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Quick answer

Vyvian Teixeira is listed as Diretora de experiência do cliente e Operações at Viajar Barato, a with 25 employees, based in São Paulo, Brazil. AeroLeads shows a work email signal at atento.com.br and a matched LinkedIn profile for Vyvian Teixeira.

Vyvian Teixeira previously worked as CX and Customer Care Executive at Qualicorp and Entrepreneurship, Job and Income Director at Secretaria De Desenvolvimento Econômico Do Estado De São Paulo. Vyvian Teixeira holds Especialista, Gestão De Marketing De Serviços from Fundação Armando Álvares Penteado.

Company email context

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{first}.{last}@atento.com.br
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Profile bio

About Vyvian Teixeira

I understand that the success of any business lies in the client. I've been working with the customer experience for many years . I understand each PERSONA, their JOURNEY, their LIFE CICLE, their desires and needs, with an analytical and processed view opening an opportunity for business leverage.My mission is to find solutions that improve customer experience, increase the NPS without giving up the delivery of results that refer to profitability. My analytical and Cartesian skills have been developed over the years I was at the head of service teams at Atento and the several important trainings that I had taken such as Six Sigma, COPC among other quality and leadership tools.I’m a teacher by vocation, I teach marketing subjects for higher education and postgraduate courses. I always thought it was necessary to bring real examples to clarify theoretic concepts and this keeps me up to date to the trends in different markets. This competence was very important for me to create with my business partner the Oficina de Oportunidades, a boutique consulting company focused on achieving better results with what the company already has. At the head of Qualicorp I transformed the customer service by taking quality indicators to global benchmark levels. I made the business plan about brand management, and I took part on the business plan for customer experience with focus on in: Mobilize the value chain and improve customer experience increasing their degree of satisfaction, recommendation and perception of brand value Develop a culture plan for the breadth of CX maturity, spreading and establishing the culture of centrality in the client among employees.

Listed skills include Customer Relations, Call Center, Team Leadership, Business Intelligence, and 20 others.

Current workplace

Vyvian Teixeira's current company

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Viajar Barato
Viajar Barato
Diretora de experiência do cliente e Operações
State of São Paulo, Brazil
Website
viajarbarato.com.br
Employees
25
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7 roles

Vyvian Teixeira work experience

A career timeline built from the work history available for this profile.

Diretora De Experiência Do Cliente E Operações

Viajar Barato

State Of São Paulo, Brazil

Diretora De Experiência Do Cliente E Operações

Current
Viajar Barato

São Paulo, Brasil

Responsável pela jornada do cliente. Criação de fluxos e processos focados em Customer CentricImplantação de KPIsGestão e planejamento das ações de Marketing

Jan 2023 - Present

Cx And Customer Care Executive

Qualicorp

Brasil

I was the executive responsible for the Voice, Digital e and Social Media channels – internal and outsourced companies. Reported directly to the COO.I was head of mobilizing the value chain and I built process with focus on improving customer experience and increase the NPSI deployed the COPC® methodology.Managed KPIs: FCR, CSAT, NPS, among others. Developed business plan with focus on the branding Managed BPO’s companiesRelationship with support areas as WFM, Real Time, Quality and Training.

May 2021 - Jun 2022

Entrepreneurship, Job And Income Director

Secretaria De Desenvolvimento Econômico Do Estado De São Paulo

Sao Paulo, Brasil

I was responsible for strategic planning with focus on create economic development opportunities to cities in Baixada Santista.My mission was to foment the formal entrepreneur and to attract new business.

Dec 2019 - May 2021

Marketing Director - Partner

Oficina De Oportunidades

Brasil

Find new opportunities through the customer experience Identify personas and draw customers journeys. Make strategic and tactical marketing plans to reach the goals.Know more in https://oficinadeoportunidades.com/

Jul 2015 - May 2021

Teacher, Speaker, Mentor

Lupa De Marketing

Brasil

I have 20 years experience as a marketing teacher of higher education and pos-graduate.

Jan 2014 - Dec 2020

Relationship Manager

Atento

Defined tactical actions targeted to market trends. Implemented features that improved the customer experience.I was responsible for organizational climate management. Mapped out competency performance evaluation, reduction of turn over, talents retention and endo marketing actions.I had goals for financial and operational indicators: MOB, Speaking Time, Infrastructure Resources, Absenteeism, Quality, Adherence, Turn Over, Contribution Margin and ROI.

Oct 2003 - Apr 2013
Team & coworkers

Colleagues at Viajar Barato

Other employees you can reach at viajarbarato.com.br. View company contacts for 25 employees →

IA Igor Abreu Igor Abreu Colleague at Viajar BaratoSão Paulo, Brazil View → LT Lecticia Thomaz Lecticia Thomaz Colleague at Viajar BaratoSão Paulo, Brazil View → JT Jose Teste Jose Teste Colleague at Viajar BaratoSão Paulo, Brazil View → AM Adolfo Machado Adolfo Machado Colleague at Viajar BaratoCaxambu, Minas Gerais, Brazil View → AB Aline Borba Aline Borba Colleague at Viajar BaratoSão Paulo, Brazil View → ED Eliane Dos Passos De Carvalho Madeira Eliane Dos Passos De Carvalho Madeira Colleague at Viajar BaratoSão Paulo, Brazil View → BC Bruno Costa Bruno Costa Colleague at Viajar BaratoSão Paulo, Brazil View → FS Fabiola Silva Fabiola Silva Colleague at Viajar BaratoSão Paulo, Brazil View → SD Saulo Dias Saulo Dias Colleague at Viajar BaratoSão Paulo, Brazil View → AR Anderson Roberto Ferreira Anderson Roberto Ferreira Colleague at Viajar BaratoSão Paulo, Brazil View →
4 education records

Vyvian Teixeira education

Curso Livre, Leader - Experiência Do Cliente

Seda Group

Bacharelado Em Comunicação, Advertising

Universidade Paulista

Activities and Societies: Membro do grupo vencedor da Campanha Publicitária para o evento SUCO - Semana Unip de Comunicação com o tema.

FAQ

Frequently asked questions about Vyvian Teixeira

Quick answers generated from the profile data available on this page.

What company does Vyvian Teixeira work for?

Vyvian Teixeira works for Viajar Barato.

What is Vyvian Teixeira's role at Viajar Barato?

Vyvian Teixeira is listed as Diretora de experiência do cliente e Operações at Viajar Barato.

What is Vyvian Teixeira's email address?

AeroLeads has found 1 work email signal at @atento.com.br for Vyvian Teixeira at Viajar Barato.

Where is Vyvian Teixeira based?

Vyvian Teixeira is based in São Paulo, Brazil while working with Viajar Barato.

What companies has Vyvian Teixeira worked for?

Vyvian Teixeira has worked for Viajar Barato, Qualicorp, Secretaria De Desenvolvimento Econômico Do Estado De São Paulo, Oficina De Oportunidades, and Lupa De Marketing.

Who are Vyvian Teixeira's colleagues at Viajar Barato?

Vyvian Teixeira's colleagues at Viajar Barato include Igor Abreu, Lecticia Thomaz, Jose Teste, Adolfo Machado, and Aline Borba.

How can I contact Vyvian Teixeira?

You can use AeroLeads to view verified contact signals for Vyvian Teixeira at Viajar Barato, including work email, phone, and LinkedIn data when available.

What schools did Vyvian Teixeira attend?

Vyvian Teixeira holds Especialista, Gestão De Marketing De Serviços from Fundação Armando Álvares Penteado.

What skills is Vyvian Teixeira known for?

Vyvian Teixeira is listed with skills including Customer Relations, Call Center, Team Leadership, Business Intelligence, Marketing, Telecommunications, Strategic Planning, and Negotiation.

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