Ben Wilson Email & Phone Number

Gorham, Me, Us

Portland, Maine Area

Manage a team of Engineers in planning and executing large scale enterprise software upgrades and installations for global life sciences companies.

• As part of a project team, upgrade, install and patch all Revitas products, including necessary third party applications (Documentum, Cognos BI, Apache, Java, JBoss, IIS)• Consistently requested by, and assigned to the highest profile accounts where success is imperative.• Provide consulting services for technology and hardware decisions.• Train other Deployment Resources on new releases.• Standardize and improve the estimation process.• Optimize Front End Java JVM performance.• Help create branded services and draft SOWs• Develop Deployment Knowledge Base for easy knowledge sharing.• Evaluate new tools to use for improving performance.

• Provide level 2/3 support across Revitas Suite of applications (Cars, Medicaid, Validata, GP, Contract Manager and BI).• Manage and monitor 20 JBoss Environments (Mixture of Windows and Linux) and 5 Oracle Servers (10g and 11g over Windows and Linux).• Resolve errors and also tune application for optimal performance. (JVMs and Databases)• Mentor and Train new staff.• Translating between functional and technical for both customers and engineering.• Write field fixes to quickly resolve customer issues.• Implemented Hyperic monitoring to improve uptime and resolve issues before users notice.

• Provide level 2 support across six different Java enterprise applications (Oracle backend).• Technical Account Manager for several large accounts.• Translating between functional and technical for both customers and engineering.• Maintain test environments to ensure fast resolution for entire support team.• Streamline processes to make them repeatable and more efficient.• Work as team lead to help train new hires and define processes.• Write solutions to document problem resolution.

Train, manage and mentor new staff. Continue to ensure customer success. Administer Salesforce.com including customer facing portal. Provide Significant direction in product road map and lead QA efforts on new releases. Manage test lab and determine new environment to use to lower costs.

- Promptly resolve customer's issues using phone, email, or remote web sessions.- Work with high risk customers to keep them from dropping support.- Reproduce reported issues with the software and submit as bugs to development as necessary.

- Contact existing customer base to ensure their satisfaction.- Process orders.

Master'S Degree, Analytics, Concentration In Applied Machine Intelligence

Education record