• Provided comprehensive technical support to Verizon Wireless customers through inbound email and chat, addressing issues including device troubleshooting, network connectivity, and account management.• Achieved consistently high performance metrics in sales targets, average handling time, and customer satisfaction scores.

• Specialized in recruiting for a wide array of technical and non-IT roles, including IT Helpdesk, Systems Engineers, Software Engineers,Technical Program/Product/Project Managers, Development Managers, and Business Analysts.• For non-IT roles: Human Resources Managers/Recruiters, Talent Acquisition, Employee Relations, Compensation & Benefits, Learning & Development, Customer Service Representatives/Managers, and Operations Managers.Industries: Logistics, Supply Chain, Manufacturing, Retail, Healthcare.• Managed the entire recruitment lifecycle for a diverse range of positions, from entry- level roles to C-level executives.• Employed multiple sourcing techniques including job boards such as Career Builder, Indeed

• Provides prompt resolution to customers via telephone, email, and chat to assist with a variety of business customer inquiries and issues.• Maintains or exceeds the monthly metrics such as CSAT at 100%, AHT(500 sec per call), Closed sales(average 60 services added per month), and cancellations.• Performs complex diagnostic troubleshooting to resolve voice, video G data service issue