Support Specialist
Current-Training offshore team members on functional and technical aspects of software. -Handle client support concerns and escalations -Assist technical support review by identifying issues within SQL database and stored procedures causing issues within Temenos application. -Knowledgeable of configuration and installation of prerequisite software pertaining to Temenos application, includes IIS, Microsoft SQL, Microsoft Reporting Services. -Provide customer support and technical issue resolution via E-Mail, phone and other electronic medium. -Create customer-facing documentation and training materials to assist in the resolution of application issues. -Assist and lead software upgrades and connector implementation for existing customers.