Designed and executed comprehensive training strategies for third-party field sales teams, including in-store training, events, and e-learning content.Led in-store marketing projects, overseeing visual content creation, reporting metrics, and project management to drive execution.Partnered with key strategic retail accounts and collaborated directly with Best Buy's Training & Operations teams to enhance training initiatives.Boosted holiday sales by $24 million year-over-year through targeted strategies and improved retail execution for Lenovo.

Cultivated and nurtured relationships with C-Level business clients, consistently surpassing sales quotas. Training & Program Management• Developed and implemented a comprehensive training strategy for 3rd party labor field sales, including in-store activities, training events, and e-learning courses.• Program-managed in-store marketing initiatives, including visual content creation, metrics reporting, and project execution.• Collaborated with Best Buy's Training & Operations team and strategic retail accounts (Costco, Walmart, Microcenter) to optimize training programs for Lenovo.• Achieved a $24M year-over-year increase in holiday sales for Lenovo.3rd Party Labor Management• Managed a $7M annual budget, overseeing 62 sales and training reps across 32 U.S. and Canada.• Developed and facilitated "train-the-trainer" content and led flagship consumer.• Secured Lenovo’s top three partner status with Best Buy by executing in-store merchandising events.• Partnered with Costco to implement an exclusive in-warehouse sales rep program for Lenovo, the only PC manufacturer with such access.Retail Product Training & Sales• Delivered product-specific training for Lenovo at Best Buy, TigerDirect, Office Depot, and Staples.• Spearheaded product setups for regional and national retail accounts.• Managed a headquarters funding program for retail partners, driving financial incentives that helped achieve quarterly sales targets.Business Development & Sales Leadership• Collaborated with the outside sales team on pricing, promotions, and marketing events for retail business partners.• Consistently exceeded sales quotas for four consecutive quarters, achieving a 90% attach rate for options and services.Global Account Management• Led Lenovo’s internal global team to support key customers like Intel, HSBC, and Microsoft.• Managed global product activations, rollouts, and transitions while resolving account issues and ensuring alignment with customer requirements.

• Implemented a self-maintainer program, driving service efficiency and customer autonomy.• Led the Service Management Support Center, achieving a 96% overall customer satisfaction rate in 2004.• Generated over $300K in revenue by authorizing business partners as service locations for PCD Warranty.• Recognized with the U.S. PCD Service and Support Quarterly Achievement Award in Q2 2003 and Q4 2001.