Alex Wade Email & Phone Number

This is a brief description of what I do Develops, evaluates and manages systems security across the enterprise. Areas of concentration include security system scanning, password auditing, network based and Web application based vulnerability scanning, virus management and intrusion detection. Requires technical expertise in systems administration of industry standard security tools, combined with the knowledge of security practices and procedures.

As a NOC Network Analyst, in a proactive sense I make prudent decisions as to demand outage scheduling, outage restoration time and customer impact utilizing the correlation of data from multiple systems. I accept network alarm issues escalated from the Surveillance group and interface with a variety of departments including the division’s tier 3 groups, the ATG GNOC, Network Performance, Broadband Network, Field Service, Head-end, Commercial HSD and Dispatch. I Provide feedback and recommendations to management on training needs as appropriate. Also assist in RNOC direction.-Handle multiple priorities in a fast-paced environment.-Training material and Presentations-Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision-Produced post-mortem reports due to high severity issue’s-Interfaced with CISCO, Motorola, C-COR, Scientific Atlanta, ATG and other entities.

Web Designer responsibilities include creating layouts, visual appearance and maintenance of a website. Web Designers must obtain working knowledge of graphic design packages for example Fireworks, Photoshop, and other graphic designing software in order to produce basic layout and manipulate images. Operational functions include content management systems and support of remote Web Authors. Web Engineer duties include building, maintaining databases, information stores, and transferring information between multiple domains. Web address Ariousonline.com-Responsible for design, site structure (information architecture), and daily maintenance of a global website.-Training material and Presentations-XHTML & CSS coding, image editing, and some Flash. Basic use of ASP, JavaScript, and some VB script-Daily maintenance of the employee portal site and providing feedback and recommendations to management.-Planning, design and implementation of complete web sites.

As a NOC Surveillance Specialist, I make prudent decisions as to demand outage scheduling, outage restoration time and customer impact utilizing the correlation of data from multiple systems. Interface with a variety of departments including the division’s tier 3 groups, the ATG GNOC, Network Performance, Broadband Network, Field Service, Head-end, Commercial HSD and Dispatch. I Provide feedback and recommendations to management on training needs as appropriate.-Handle multiple priorities in a fast-paced environment.-Make critical decisions regarding outages and departmental policies-Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision-Produced post-mortem reports due to high severity issue’s-Interfaced with CISCO, Motorola, C-COR, Scientific Atlanta, and other entities.

As a Product Specialist I provide technical phone support for the High Speed Data Broadband Service, including diagnosis and resolution of software/hardware such as wireless, cable modems, USB, Ethernet connection issues as well as digital phone (VOIP) problems. I partnered with customers and Verizon business (Spoc) to resolve issues regarding TCP/IP, connectivity, DNS, DHCP, and Wireless Communication. I used various diagnostic tools to troubleshoot network related issues. Maintained ownership, accountability, and addressed customer concerns in a timely manner. Evaluated systems troubleshoot issues and recommend improvements.

Installed various operating systems (MS Windows, Macintosh, and Linux) and computer applications. Worked with / repair computer hardware, set up computer peripherals (Printers, scanners, etc.) provided customer service and support to clients. Worked under various deadlines to provide quality work, Partnered with various companies i.e. Indus.• Supervised IT repair staff• Worked effectively with teams• Up-kept work productivity

Understanding Voice And Data, Excellence In Customer Service, Hsd Customer Service, Cable Ne

A+, Mcse Track