Claudia Wade Email & Phone Number

Norfolk, Virginia Area

Norfolk, Va

Address business challenges to improve medical encounter claims submissions. Document and analyze information concerning system related business processes and information technologies for the federal health insurance system. Identify, evaluate and specify systems and procedures that are cost effective and meet user requirements.

Virginia Beach, Va

Gathered business requirements, determined scope of work, project planning, created use cases, wrote functional specifications and documented new development. Acted as the primary customer interface for all development efforts for a SaaS document management company providing secure electronic document storage and indexing services to healthcare and other industries. Defined the scope of work, project plan, and work break down structure for the Veterans Benefit Administration Claims Adjudication Pilot Program, including design and develop web interface for specific user groups.

Norfolk, Va

Teach and maintain the computer laboratory for Norfolk Public School's Science, Technology, Engineering, and Math program.

Norfolk, Va

Led professional service and support teams for developer of business networking tools, including Connect321. Managed professional service and support teams for startup SaaS company employing Java based Web 2.0 business tools. Supervised development projects through all phases of the project lifecycle. Application built on JAVA Framework utilizing a variety of application servers, PostgresSQL database, scripting, JAVA Beans, XML, and HTML presentation. Supervise service processes and programs including system interconnection, operational security, and disaster recovery for hosted systems.

Norfolk, Va

Retained and grew enterprise market share for a national telecommunication services provider providing strategic account development (40% growth) in information security, MPLS, network appliance, and remote access technologies, Supervised premise procurement process across the Mid-Atlantic. Performed business risk requirements analyses for internal and external customers, particularly in financial arena (Sarbanes-Oxley)

Develop customer-centric processes and infrastructure for wireless broadband services

Responsible for large Frame Relay, IP-based and x.25 networks serving over 300 points of presence providing data connectivity for enterprise customers supporting over $2 Billion worth of financial transactions per day.

Develop new customer base in Hampton Roads for e-Business products. Project management for large customer deployments.

Master'S Degree, Educational/Instructional Technology

Ba, Psychology