• Ensuring that product quality and presentation is excellent.• Developing a culture of actively seeking feedback from customers on a regular basis.• Developing a positive, direct and open relationship with all the team.• Encouraging good and fair working relationship throughout all areas of the branch.• Managing and supporting the development of key members of the team and implementing asuccession plan.• Clarifying roles and responsibilities and allocating work and resources effectively to the whole teamensuring compliance with working time directive.• Maintaining high level of communication with the Support Office, to ensure awareness of currentpriorities and future strategy.• Ensuring tasks are fully completed and independently checked, providing accuracy and quality ofwork achieved.• Analyzing hourly/daily sales of key lines and setting up any corrective measures required.• Creating, delivering, supporting implementation of sales initiatives to maximize profits and measurepromotional activities, including staff incentives marketing ideas.• Ordering, controlling and returning stock in accordance with company; Key responsibilities and activities:• Ensuring that all-operational costs are kept within the budgetary limits.• Ensuring the smooth and efficient running of the branch whilst maintaining the highest servicestandards.• Ensuring that excellent customer service is demonstrated at all times, by all staff within the branch.• Ensuring that product quality, service and hygiene standards are met at all times by all members ofthe team.• Demonstrating product knowledge when sampling, assisting customers with their choices.• Assisting the Branch Manager in building a team within the shop that will enable it to meet andexceed targets.• Helping identify coaching and training opportunities to improve individual and team performance.• Training the team to “Up Sell” in a positive and friendly manner.

• Ensuring that product quality and presentation is excellent.• Developing a culture of actively seeking feedback from customers on a regular basis.• Developing a positive, direct and open relationship with all the team.• Encouraging good and fair working relationship throughout all areas of the branch.• Managing and supporting the development of key members of the team and implementing asuccession plan.• Clarifying roles and responsibilities and allocating work and resources effectively to the whole teamensuring compliance with working time directive.• Maintaining high level of communication with the Support Office, to ensure awareness of currentpriorities and future strategy.• Ensuring tasks are fully completed and independently checked, providing accuracy and quality ofwork achieved.• Analyzing hourly/daily sales of key lines and setting up any corrective measures required.• Creating, delivering, supporting implementation of sales initiatives to maximize profits and measurepromotional activities, including staff incentives marketing ideas.• Ordering, controlling and returning stock in accordance with company; Key responsibilities and activities:• Ensuring that all-operational costs are kept within the budgetary limits.• Ensuring the smooth and efficient running of the branch whilst maintaining the highest servicestandards.• Ensuring that excellent customer service is demonstrated at all times, by all staff within the branch.• Ensuring that product quality, service and hygiene standards are met at all times by all members ofthe team.• Demonstrating product knowledge when sampling, assisting customers with their choices.• Assisting the Branch Manager in building a team within the shop that will enable it to meet andexceed targets.• Helping identify coaching and training opportunities to improve individual and team performance.• Training the team to “Up Sell” in a positive and friendly manner.