An experienced Senior Manager with demonstrated ability to lead diverse teams of professionals to higher levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong technical and business experience with focus on Telecom and a track record of more than 17 years of experience in Information Technology, Service Operations, Service management, Business development, Service Delivery and Quality management. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies & potential opportunities, develop innovative & cost-effective solutions for enhancing competitiveness, increasing revenues, and add more value to improve customer offerings and satisfaction.